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Jaguar Land Rover Annapolis
Annapolis, MD
353 Reviews
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Showing 353 reviews
March 13, 2014
I did purchase an Audi 2009 used from this dealer yesterday , and I will tell you the manager Chris list ,and the sales men graeme reeves was very honest about the car . They did help me to got thi yesterday , and I will tell you the manager Chris list ,and the sales men graeme reeves was very honest about the car . They did help me to got this car that I really liked ,and they worked very hard to make me happy . I drove the car to Philadelphia ,and I was very pleased with it. Thank you Chris and thank graeme . More
by Yahiaoui
Employees Worked With
Graeme Reeves, Chris List
March 09, 2014
From the moment we walked through the showroom doors, I could tell our experience was going to be different from other dealerships. Everyone greeted us with a sincere smile, not the required one. Amy made could tell our experience was going to be different from other dealerships. Everyone greeted us with a sincere smile, not the required one. Amy made it all about me and my fiancé, taking her time, and personalizing every step of the process, with absolutely no pressure. It felt like we were "at home." Every second we were there, we were her priority, no exceptions. Honesty, integrity, professionalism - NOTHING short of the best. And it didn't stop with Amy. The finance staff were just as wonderful. From Mike who started the process to Leo who closed the deal, the level of care and attention from this team was equally impressive. I won't be doing business anywhere else. More
by Myrashanell
Employees Worked With
Amy Anderson
March 08, 2014
It was the total experience, everyone was friendly answering all my questions. Frank Elizondo was great he showed us how to program everything in the car. This is our 4th Jag. our 1st at Jaguar Land R answering all my questions. Frank Elizondo was great he showed us how to program everything in the car. This is our 4th Jag. our 1st at Jaguar Land Rover Annapolis but not our last. More
by nancyjohn
Employees Worked With
Leo Dionisio & Tom Stancavage, Frank Elizondo
March 01, 2014
Best New car buying experience do date. Integrity, professialism, a willingness to accommodate and good Ole fashion customer service (with respect) was always visibly on display professialism, a willingness to accommodate and good Ole fashion customer service (with respect) was always visibly on display More
by Toulson
Employees Worked With
Graeme Reeves
February 23, 2014
It looks as though this Dealership has experienced a complete turnaround from its previous Owner and Management, and not a moment too soon. I had spoken to many Buyers from the previous dealership stru complete turnaround from its previous Owner and Management, and not a moment too soon. I had spoken to many Buyers from the previous dealership structure and none, including my own was good with the exception of our Sales Person Frank Elizondo. The new structure and our new Land Rover purchase was straight to the point, and the staff is far more professional and on-time than the previous. In addition, with the ratings experienced much improvement in the newly designed Land Rover, we are hopeful the issues of the past will be long forgotten with our 2012 Range Rover purchase that had multiple problems. Giving the new dealership a "10" gladly! More
by HomesBytheBay
Employees Worked With
Chris List, Ken Held, Frank Elizondo
February 15, 2014
Absolute WORST! Start out great service and sales to get you in the door and sold. I was sold a lemon and they wanted no parts of helping! Had more than 8 loaners in one year! Absolute diasapoinment. First you in the door and sold. I was sold a lemon and they wanted no parts of helping! Had more than 8 loaners in one year! Absolute diasapoinment. First and LAST vehicle from here!! DONE NOT WASTE YOUR TIME OR MONEY!! More
by amybullock312
Employees Worked With
Carnell Pinkston mike kelly
February 08, 2014
Carnell was simply awesome. He was friendly, kind, honest and is an incredible asset to this dealership. He was patient with me, had a warm, comforting perspective, and made what at times is a diffic honest and is an incredible asset to this dealership. He was patient with me, had a warm, comforting perspective, and made what at times is a difficult experience (negotiating for a new car) a pleasure. We took a test drive over to my house, he met the entire family, and made us feel like part of his family. He even gave advice to my step son on life's lessons. I have never been so pleased during the process of buying a vehicle. Give that man a raise! -Steve More
by rebelcoy
Employees Worked With
Steve Coy, Carnell Pinkston
January 09, 2014
This place is a complete joke! I went in to buy an LR2 after being given a good price over the phone and it was all a lie to get me back in the door. They are all about bait and switch and have no respect after being given a good price over the phone and it was all a lie to get me back in the door. They are all about bait and switch and have no respect for the customer. Avoid!! More
by Donsm99
Employees Worked With
Graeme Reeves
January 02, 2014
I have bought cars online for darn near close to 20 years and never had a dealer so non-accomodating as this place. I found a nice Mercedes convertible that they had online that I wanted to buy. I call and never had a dealer so non-accomodating as this place. I found a nice Mercedes convertible that they had online that I wanted to buy. I called the dealership and spoke to a young lady named Amy. Well Amy told me that they had the car and sent me a bunch of pictures of the car. She went as far as telling me the defects the car had. Well I was happy and wanted to buy it. I offered to put a deposit on the car and come and pick it up in 2 days as I was going to have to fly in. "We don't hold cars over the phone" she told me. I told her I don't want her to hold the car, I want to purchase the car.... I even offered to pay for the car in full before I would even fly down there. "NO" she told me that they could pick me up when I flew in but could not hold the car. I asked her why in God's name would I buy an airline ticket, make travel plans and fly down there just to find out that the car is sold. She told me that is their policy, that they don't sell cars over the internet! Yes that's right, ladies and gentlemen, in the year 2013 going into 2014 we might have found a car dealer in the first world that doesn't sell cars over the internet! I asked to speak to her manager, I spoke to the sales manager named "Chris" who told me the same thing that their policy is only to sell the car to a customer that comes in. More
by Jamie Faulring
Employees Worked With
Amy Anderson, Chris List
December 29, 2013
Our buying experience at Jaguar Land Rover Annapolis was top notch. On the day we traded in our old discovery and bought an LR4, we met almost everyone on staff as they made a point of coming over to say h top notch. On the day we traded in our old discovery and bought an LR4, we met almost everyone on staff as they made a point of coming over to say hello and introduce themselves while we waited to sign the paper work. That kind of family atmosphere and quality people is why its worth paying a little more for a Land Rover. Mike Kelley was great to work with on the Maintenance side of the house and Graeme Reeves made our used car buying experience fantastic. We traded in a used discovery and Graeme showed in writing the Kelly Blue Book price which matched exactly what I had found doing my own research. Graeme's past maintenance experience gave him added credibility in our eyes and helped him easily explain some of the important differences and issues we had with the LR Discovery we traded in and the used LR4 we bought. The listed price of the used LR4 was below Kelly Blue book as well. Overall, the staff, and the positive personal interactions we had when buying our LR4 made for a great car buying experience, I highly recommend Jaguar Land Rover Annapolis. More
by Wyland6033
Employees Worked With
Mike Kelley, Graeme Reeves
