Jaguar Land Rover Annapolis

Excellent experience Although my husband has purchased cars from dealers in the past, this is only my second experience purchasing from a dealer. We've been looking for a Although my husband has purchased cars from dealers in the past, this is only my second experience purchasing from a dealer. We've been looking for a used Ford Explorer. After months of searching and test driving within a 50 mile radius of our house, we bought a used Ford Explorer Sport from this dealership. From my initial visit to driving our new car off the lot, every part of the experience was pleasant. Frank Elizondo was our sales associate and was genuine, friendly, personable, and very responsive to all my questions, calls, and emails. He even came in on his day off on the day we bought the car to make sure it was sparkling clean and our financing was all taken care of. Carnell came along for our second test drive and was very friendly as well. And when I realized I had forgotten my checkbook, the financing guy gave me the keys to his personal car to run home and get a check! (Luckily we live 5 minutes away.) I cannot say enough good things about this dealership, their service, and the pain-free car buying experience. Not personally having much experience with car dealerships, I'd been so nervous about the stereotypical "used car salesman" but it was the absolute opposite of that. Thanks to Frank and everyone at Jaguar Land Rover Annapolis! More

Best experience I've been purchasing a new vehicle probably about every 18 months for last 20 years (I'm a genuine car nut), and I must say this is probably the best I've been purchasing a new vehicle probably about every 18 months for last 20 years (I'm a genuine car nut), and I must say this is probably the best car buying experience I've had thus far. I was a little apprehensive about driving three hours to a dealership I've never dealt with before. Graeme seemed very honest and trustworthy when I spoke to him on the phone, but let's face it in the car business that's not always the reality. I'm happy to report that there were no surprises and everything we talked about was exactly what I received. The entire process with smooth and I was in and out in a short amount time. All my questions were answered and I was never pressured to buy any 'extras'. Everyone around the dealership was very friendly especially my fellow Jersey dude Carnell. I wouldn't hesitate to recommend this dealership or to take another trip down to buy my next car. The small gift at the end of the process was a welcome surprise and was much appreciated (plus I got to hear Graeme say 'Jag-eee-wire' a dozen times). Thank you to Graeme and everyone else involved at the dealership for the great buying experience! More

Great Buying Experience! The staff at Jaguar Land Rover Annapolis were very professional and great to deal with. I stopped in to test drive a 2013 Range Rover Evogue and after The staff at Jaguar Land Rover Annapolis were very professional and great to deal with. I stopped in to test drive a 2013 Range Rover Evogue and after the demonstration of what this vehicle was capable of doing, we were sold. We would like to say thanks to Graeme, for he was very knowledgeable and made our buying experience, a great one. More

Excellent Buying Experience with Carnell & Jaguar Annapolis After working with Jaguar Land Rover Annapolis and Carnell Pinkston, I cannot imagine a better buying experience to purchase my 2006 XK8. I am a young After working with Jaguar Land Rover Annapolis and Carnell Pinkston, I cannot imagine a better buying experience to purchase my 2006 XK8. I am a young guy, and the sales teams at other high-end dealers did not take me seriously, generally dismissing my interest and needs.. Not Carnell. He was friendly, approachable, answered the questions he could and found answers to the ones he couldn't. He was professional and motivated from the time I initially walked into the dealership through to delivery. He worked HARD to get me the deal and kept me informed every step of the way. I will definitely purchase from JLRA in the future and will recommend the dealer and Carnell to family and friends. More

Very Good Dealership to do Business With Went to the dealership just intending to test drive the vehicle. But they were very friendly and treated me as if I were buying a new Jag. Their pri Went to the dealership just intending to test drive the vehicle. But they were very friendly and treated me as if I were buying a new Jag. Their price was fair and usually that would not be enough for me, but the car I was looking at is fairly rare and their price was one of the lowest in the country for this car. What impressed me was that they showed me all the competing listing (which I already knew), they also showed competing listings for my trade-in and gave me a fair price for that car as well. They also showed me the Carfax on the car I was buying. What impressed me the most was that I noticed the caps on the wheels were missing after I bought the car and they still ordered them for me at their cost. They ended the transaction by giving me the gifts they would give a new Jag buyer. There was no pressure on me, they just put their best foot forward to show that they were offering the car at an attractive price and to show that they were not low-balling me on my trade-in. Hard to fault the experience. More

Outstanding Service at Jaguar Land Rover Annapolis My first Range Rover purchase was the best car buying experience I've had in over 20 years of car shopping. Ken Held and his staff ensured I received My first Range Rover purchase was the best car buying experience I've had in over 20 years of car shopping. Ken Held and his staff ensured I received the vehicle I envisioned. The process was short and very professional. More

A Pleasure And who would have thought? Not me. I'm very skeptical of the car buying process. Graeme Reeves was fun to work with and the rest of the crew were And who would have thought? Not me. I'm very skeptical of the car buying process. Graeme Reeves was fun to work with and the rest of the crew were friendly and relaxed. I'm hopeful any service issues will be dealt with in the same manner. More

Professional, Courteous, Knowledgable, Friendly That's the kind of service I've received via two (2) service visits to this dealership! Ray Hatfield made me feel like a sincerely valued customer That's the kind of service I've received via two (2) service visits to this dealership! Ray Hatfield made me feel like a sincerely valued customer. I'll be back . . . More

Awesome purchase and delivery experience--new Jaguar F-Type This was undoubtedly the best new car buying experience of my life, and I have had many over the years. Graeme, Amy, and Ken are consummate profession This was undoubtedly the best new car buying experience of my life, and I have had many over the years. Graeme, Amy, and Ken are consummate professionals and make you feel at home. Graeme was my principal salesperson, and he has an expansive knowledge of all things Jaguar. He spoke with authority and with an encyclopedic knowledge of the new F-Type. He also arranged the most entertaining test drive I've ever had, after he demonstrated his masterful driving skills in the car. I took delivery a day after, and Graeme had a family commitment, but Amy picked right up where he left off the day before. She also had an exceptional knowledge of the car and gave me a dissertation on all the systems. At the end, I understood perfectly how everything worked, and the car was set up exactly the way I wanted it. Of course, the car itself is unbelievable, but Jaguar Land Rover of Annapolis made it a very special experience indeed. More

Fantastic Experience Graeme is a consummate professional. Service and entire experience was excellent. I would recommend Graeme and this dealership to anyone. I look fo Graeme is a consummate professional. Service and entire experience was excellent. I would recommend Graeme and this dealership to anyone. I look forward to my first service call. Thank you. More