Jaguar Land Rover Annapolis

Timing vs Representation Normally I do not write comments on reviews, but after reading some of the negative comments I felt the need to express my negative experience that tu Normally I do not write comments on reviews, but after reading some of the negative comments I felt the need to express my negative experience that turned positive. I first went too Jaguar Land Rover Annapolis in September 2017 to look at my options for turning in my 2015 Jaguar XF for a new 2018 F-Pace. At that time I was told my lease doesn’t expire until April and the penalty would cost a lot to break my lease. My best option was to come back in January. I asked the representative to give me an idea of my cost in January. I was also told by the sales representative “Don’t remember his name” that I would need a min 5k down to move into an F-Pace. I honestly felt that the numbers thrown at me were ridiculous. I asked, what my benefit of being a repeat Jaguar customer. The sales representative stated there isn’t one. “We don’t have any problems selling F-Paces, we can’t keep them on our lot”. I left and told myself I will just sell my car myself or take it back to Florida where I took the lease out. As time started to get closer I decided to give them a second chance, but deal with a different sales person. When I arrived at the dealership. I looked around to see who was going to engage with me and who would just walk by. Guess who walked by and never said a word. You guessed it my last sales person… As I went to get a water Frank Elizondo walked up and asked how can I help you today? I said “I’m here to purchase an F-Pace if you want to make a sale”. A long story short I was offered a deal I could not refuse. In fact the President’s day sale was so good that there was multiple customers there to purchase the same vehicle. The moral of my story is we don’t always get what we want and when we want it. You have to take accountability for your own actions/decisions you make and not wait until the last minute to make them. I very well could have went somewhere else, but I had time. I wasn’t in a rush to make a decision. The difference this go around was all about timing and representation. I want to thank Frank Elizondo and Amy Anderson with their superior customer service, the added gifts, and all the people in the back office who do not get recognition. Job well done. I look forward to working with you all in the future. More

Second time gets it right Thanks to Robert and Amy I got the vehicle I should have the first time I came in. I’m very pleased with the vehicle. Thanks to Robert and Amy I got the vehicle I should have the first time I came in. I’m very pleased with the vehicle. More

Trade my Range Rover I came to look at trading my vehicle because the service department is outstanding. I had bought my last 2 Rovers from West Columbia but I did not li I came to look at trading my vehicle because the service department is outstanding. I had bought my last 2 Rovers from West Columbia but I did not like their service department. I have never been low balled on a trade by a dealership before until I came in to your dealership. I said since I get my car serviced there, that I would buy my next vehicle from your location. My salesman was nice and friendly but the person who did the appraisal low balled me and I was truly offended. I was surprised in the difference between the service department and the sales department. I waited a couple of weeks to write this review to calm down. Most major dealerships try to make a deal not run you off with low balling your trade. Example - ( Tires are expensive - so you will need new tires soon and they are expensive) really!!!! I have been buying all my life and this is a first. I just want you to know that I will get a deal and I was trying to give you my business but your back office needs a lot of work or you will lose more customers. I promise you that you will if you continue to not work with people. Thanks for your time. More

Unapologetic and incompetent Purchased 2 New Range Rovers from them last month. They made multiple mistakes, in both delivery and titling and dumped their mess on me without any Purchased 2 New Range Rovers from them last month. They made multiple mistakes, in both delivery and titling and dumped their mess on me without any remorse. BEing forced to file suit. I have purchased multiple Range Rovers over the year but this is the first and LAST time I will purchase a car from them. Amy the manager needs to go. A bad culture starts at the top. More

horrible customer service I am such an idiot. I have spent hundreds of thousands of dollars on Jaguar and Land Rover products and purchased them from Annapolis Jaguar and Land I am such an idiot. I have spent hundreds of thousands of dollars on Jaguar and Land Rover products and purchased them from Annapolis Jaguar and Land Rover. I even purchased a final 50 XK from these people. When I recently purchased a 2016 XF, after purchasing a 2010 XF, a 2015 Land Rover LR4, and a 2015 XK final 50, I had problems with the 2016 XF after just 1200 miles. Check engine issues and stereo issues. They allegedly fixed the problems. Same issues after 6400 miles. I tried to get my money back or a new vehicle. They would not do it. Instead, I basically took a trade in value for a the car because it was substandard. Jaguar offered me 500 dollars towards there products. You know, service cost for a vehicle that continues to break down. I would rather take a lose than deal with this dealership. If you deal with a person named Kenny Held, be prepared to be lied to. I will never buy another Jaguar or Land Rover. I was loyal to Annapolis Jaguar and when I had an issue, they screwed me and enjoyed it. Nice job Kenny! Please, do your self a favor, reconsider buying a Jaguar. More importantly, don't buy one at Annapolis Jaguar. More

A BUNCH OF CROOKS - STAY AWAY!!!!! ****WARNING**** DO NOT EVER TAKE YOUR CAR FOR SERCIE HERE!!! THEY ARE VERY DISHONEST, SHADY, AND THEY CHARGE EXCESSIVELY AND PROVIDE SHODDY WORKMANS ****WARNING**** DO NOT EVER TAKE YOUR CAR FOR SERCIE HERE!!! THEY ARE VERY DISHONEST, SHADY, AND THEY CHARGE EXCESSIVELY AND PROVIDE SHODDY WORKMANSHIP. DO NOT EXPECT HIS FROM ANY RANGE ROVER DEALERSHIP. THESE PEOPLE ARE THE WORST I'VE EVER EXPERIENCED! YOUR CORNER GARAGE WOULD PROVIDE BETTER SERVICE. SAVE YOURSELF SOME MONEY AND AGGRAVATION BY STAYING AWAY FROM THIS - LAND ROVER ANNAPOLIS DEALER! More

Poor Service I purchased a 2016 XF. After 1200 miles there are several issues with the vehicle. I just want my money back and I would like to purchase a quality ca I purchased a 2016 XF. After 1200 miles there are several issues with the vehicle. I just want my money back and I would like to purchase a quality car. More

Ask for Frank Elizondo we bought a Range Rover HSE Sport from Frank and he was phenomenal! He is professional, knows the cars inside and out and he does not waste your time we bought a Range Rover HSE Sport from Frank and he was phenomenal! He is professional, knows the cars inside and out and he does not waste your time with "salesman BS." In addition, the dealership purchased our 4Runner and gave us more than a fair offer and did not jerk us around with "rounds of negotiations," which was fantastic. From the test drive to leaving the dealership took only a little more than a hour. I wish more dealerships ran like this. I will definitely go back for an upgrade when I am ready to do so. More

David Dold Please do not work with David Dold. He is a rude and unprofessional salesman. Asked for some simple information and he rudely refused to even try. I s Please do not work with David Dold. He is a rude and unprofessional salesman. Asked for some simple information and he rudely refused to even try. I strongly recommend you work with some other salesperson there if you wish to buy a car from this dealership. More

Great customer service from GM, Reception and Service Awesome overall experience - start to finish. Mr. Mike Kelley is true gentleman and took phenomenal care of me repairing my LR4 - which I had broken Awesome overall experience - start to finish. Mr. Mike Kelley is true gentleman and took phenomenal care of me repairing my LR4 - which I had broken myself. CHOOSE THIS GUY as your advisor. Service Advisor Mathew (Jaguar) is a true professional as well. From the GM Mr. Held to reception to service I have been treated very well. Thank you for getting me back on the road. Special plug for the reception, cashier and loaner crew - I don't know your all of your names but your professionalism is very much appreciated. It can take some time time to get the (busy guys) in service on the phone and you kept working until we made it happen. All appts were honored. Bravo zulu. Take care. More