Jaguar Land Rover Albany

I have been a customer of this dealership since 2007. Early on, I began having some significant issues with my XC90 which is no fault of the service department - they didn't build! However, this service Early on, I began having some significant issues with my XC90 which is no fault of the service department - they didn't build! However, this service department has treated me an my vehcile as if they personally own it. The things they did to correct problems and compensate me for my time and trouble represnts the ultimate of customer service. Noteworthy of mention is Kevin Davis, Director or the Parts Department who has seen me through my issues from the beginning. He is professional; knowledgeable; extends himself beyond what a customer would expect from the parts Department. He is one of the staff members who has not been replaced and knows my vehicle. He personally took a special interest to ensure my issues were handled properly. Another noteworthy of mention is Sam, a long term technicial. He gets to "know" a vehcile. Sam is a really nice guy. He has driven with me to identify a problem that no one could find or duplicate based on my explanation. We drove and I said, "that's it, did you hear it"? He did and knew exactly what I had been trying to describe - and he fixed it! There is a fairly new General Manager on board and after about a 20 minute conversation with him, I have am confident that he understands the view of the customer and I expect he will make a great dealership even better. A sales department can sell you a vehicle, however the service department is where you really get to experience the depth of a dealership. I highly recommend the Volvo brand and Capital Luxury Car Company - they will serve you well! More

I have purchased 3 cars from this dealership,a '95 volvo 940 wagon,'02 s60,and a '13 C30. They are easy to work with during a sale,and their service and parts departments are excellent! I would suggest an 940 wagon,'02 s60,and a '13 C30. They are easy to work with during a sale,and their service and parts departments are excellent! I would suggest anyone looking to buy a Volvo or needs parts and service to check this dealership out! You won't be disappointed! More

I was always treated with respect and professionalism with the purchase of my S60 and also any service that was needed. Also any parts that I needed were priced competitively.... with the purchase of my S60 and also any service that was needed. Also any parts that I needed were priced competitively.... More

Kevin Davis, a 25 year employee has been an extremely positive influence and an amazing Ambassador for the dealership. He is one of the people that has always made it a pleasure to be a customer which I positive influence and an amazing Ambassador for the dealership. He is one of the people that has always made it a pleasure to be a customer which I have been for 24 years. The change of service writers takes some adjusting to and I feel that most Volvo customers value long term products and relationships. Because of the uniqueness of the Volvo customer I feel that it is important that consistency and longevity with staff is essential. absent of that both the success of the business and growth will be jeopardized. If the dealership does not commit to that I feel that Lower cost alternatives will be sought. I do not want to be one of those customers who just shops by price. Quality service (including low turnover) will help me always be a satisfied customer. More

I have dealt with this dealership often over the past several years. NO ONE treats you better; I feel respected as a customer - my time parameters are well considered and service is completed promptly. several years. NO ONE treats you better; I feel respected as a customer - my time parameters are well considered and service is completed promptly. The staff is so friendly and accommodating. More

I would highly recommend Jim Vezzi and the staff at Capital Volvo, my recent experience buying from Jim was great. He made the entire car purchasing experience easy and actually enjoyable, give him a Capital Volvo, my recent experience buying from Jim was great. He made the entire car purchasing experience easy and actually enjoyable, give him a try, you will not be disappointed. More

Larry B. did a fantastic job selling us our Range Rover Sport. He didn't miss a thing on reviewing all the features of the vehicle and how everything worked. Thanks again for doing such a great job!!! H Sport. He didn't miss a thing on reviewing all the features of the vehicle and how everything worked. Thanks again for doing such a great job!!! Highly recommend! More

We had a wonderful experience working with Ellis. He was attentive and answered all our questions. We walked away with a car that met all of our requirements. I would recommend this dealership and Ellis as attentive and answered all our questions. We walked away with a car that met all of our requirements. I would recommend this dealership and Ellis as a sales person to anyone considering owning a Volvo. More

Every body was easy to work with and helpful. They found the car I wanted in the colors I wanted in a reasonable amount of time. Overall great experience. the car I wanted in the colors I wanted in a reasonable amount of time. Overall great experience. More

I have been servicing my Volvo at Capital Volvo for many years. During that time I have found the staff of the service center and parts department to be friendly and knowledgeable. I especially want to sin years. During that time I have found the staff of the service center and parts department to be friendly and knowledgeable. I especially want to single out Mr. Kevin Davis of the parts department. His professionalism, knowledge and warmth are outstanding. He is always willing to respond to questions and offer suggestions that I find most helpful! He represents the best of what Volvo customer service should always be about! Regards, Howard Gollub More