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Jaguar Land Rover Albany

Colonie, NY

4.7
299 Reviews

347 New Karner Road

Colonie, NY

12205

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Showing 299 reviews

July 18, 2013

Excellent experience. Bob, Dave and Mark went out of their way to accomodate my needs and find me the Range Rover vehicle I wanted. They gave me a great trade in number on my car and a discount off th More

by slingerjam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark taylor
July 18, 2013

Joe was awesome. Professional and worked diligently with the sales manager to get me in the car I wanted. Excellent review of the working of the vehicle. I would definitely recommend Joe to anyone looking More

by Sbassrn18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 04, 2013

I have given a great rating because it is applicable to the aforementioned employees who I have shared a long standing relationship with, during my 23 years as a Volvo customer. It IS because of those emp More

by 37fern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pizzigati, Kevin Davis, John Calabrese
June 26, 2013

Salesman David Bedian was great! Very knowledgeable, personable and accommodating. Mark Taylor in the busineess office was also very helpful and friendly. Sales manager Bob was also very nice and easy More

by Tracyjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 26, 2013

I was looking for a used BMW X6 which Capital Luxury cars had listed on there web site, My first call was to Ellis Pearson who was very friendly and not the topical high pressure salesman. During our negotia More

by ecomaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 19, 2013

I had a "top notch" experience in the purchase and delivery of my Volvo XC60. Everyone involved was professional, personable and efficient! I recommend this vehicle sales and service team without More

by Bmayette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pizzigati, Kevin Davis
June 16, 2013

I bought a used Cadillac I had some issues with it. I also bought a extended warranty with it. The part that went bad was covered but they told me that it was not. In the end I had to cancel out the warr More

by ronniemyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 01, 2013 -

Jaguar Land Rover Albany responded

We're dismayed that you were less than completly satisfied. Service contract companies determine those parts that are, and are not covered. In this instance their determination was that the component was not. When a vehicle is financed, service contracts list the lein holder as a co-owner of the contract. Typically lienholders require that proceeds from cancelled service contracts are sent to them and applied to the loan principle. As we explained to you at the time, since you were in the process of refinancing the vehicle with a new bank, the refund process for contract cancellation could not be completed until the your new loan was processed, thus assurring that the refund would come directly to you and not to the original leinholder. While your experience here, and your situation were out of the ordinary, perhaps we could have done a better job of helping you understand the complexities involved. We're sorry that you had a less than satisfying experience, and look forward to one day meeting your expectations should you choose to allow us to help you purchase your next vehilce. Dan Culbert General Manager

June 11, 2013

drove from the utica area after talking to david b. on telephone. he accurately described vehicle's condition. after some haggling bob c. came in and helped get the price near the range i wanted to pay. m More

by tyfium
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark taylor
June 06, 2013

Our process started with Ellis Pearson, he was great to deal with from start to finish. We set most everything up over the phone or via email prior to us coming to look at the car. They offered us a great More

by sethsimonian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark the business manager
June 02, 2013

Joe, our salesman, was very eager to to assist us with any questions about our new vehicle. We did not feel pressured at any time and genuinely felt that the staff just wanted to make sure there wasn't an More

by MDRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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