Jaguar Land Rover Albany
Colonie, NY
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I just wanted to thank Kevin Davis for going above and beyond for us. We had an issue with a roof box we purchased. Kevin took care of the matter promptly and with class. He even met me halfway (we live o beyond for us. We had an issue with a roof box we purchased. Kevin took care of the matter promptly and with class. He even met me halfway (we live over an hour north of the dealership) and took down the old one and installed the new one for me. His family were really kind to me and my daughter. Overall, it was a fabulous experience, and just blows me away that he can provide this level of service. i would recommend anyone who owns a Volvo to go see Kevin Davis if you need parts. His service is exemplary! More
I had a great experince at this Dealership. Cedalia was very friendly and professional. She was very helpful and answered all the questions I had about my new car. I would like to thank her for an excelle very friendly and professional. She was very helpful and answered all the questions I had about my new car. I would like to thank her for an excellent job and would highly recommend her. More
Am happy with the car purchase even though I did not intend to buy at this time. Helpful sales, management, service and billing departments. The loaner car was a wonderful plus in turning our disrupted intend to buy at this time. Helpful sales, management, service and billing departments. The loaner car was a wonderful plus in turning our disrupted weekend away into a positive experience. I am an return customer even though I live 2 1/2 hours away. I love Volvo and have had wonderful help from this dealer we will return. Thank you. More
I would highly recommend Cidalia Millham, and have referred many friends. I had been contacted by other Volvo sales people during my search for a new car, but it was because of Cidalia's friendly per referred many friends. I had been contacted by other Volvo sales people during my search for a new car, but it was because of Cidalia's friendly personality, outstanding knowledge and hard work and dedication that I chose to purchase from her. More
I was very satisfied with the car purchasing experience. Everyone I dealt with went to great lengths to ensure I was comfortable with my purchase. Everyone I dealt with went to great lengths to ensure I was comfortable with my purchase. More
Cidalia and Mark were both excellent professionals with whom to work. They were very knowledgeable and informative. They made the buying process stress-free and I would highly recommend this dealership. whom to work. They were very knowledgeable and informative. They made the buying process stress-free and I would highly recommend this dealership. I will definitely return to them in the future. More
I went to get my bicycle carrier repaired or replaced. Kevin Davis (director of parts) was more than helpful. He went the extra mile - figuring out a reasonable solution, giving me a great price and gett Kevin Davis (director of parts) was more than helpful. He went the extra mile - figuring out a reasonable solution, giving me a great price and getting a couple of employees to install it for me when everyone was very busy. He was a pleasure to work with. I am very appreciative. More
Low pressure initial sales approach, which I appreciated. Didn't feel pressured or harassed. While I was making the deal for the car, however, I felt the salesperson was rather aggressive and kept trying t Didn't feel pressured or harassed. While I was making the deal for the car, however, I felt the salesperson was rather aggressive and kept trying to wrap the purchase of the new car in with my trade-in even though I repeatedly told him I wanted to treat the two separately. Very clear that he sought to confuse me and I almost walked away. The car took much longer to arrive at the dealership than I was led to believe it would and then they took a long time (over a week) to prep the car. Very frustrating. Then on the day of the purchase they had worked up the wrong finance agreement, which I caught. It took them over an hour to redo and the rate we had negotiated. Got home. Realized they had forgotten to install the remote start. Ugh. But I love the car. More
Excellent customer service in a friendly, comfortable environment. Very professional! Joe was very easy going and made sure I got the best deal possible. I felt as though he was very trustworthy and hon environment. Very professional! Joe was very easy going and made sure I got the best deal possible. I felt as though he was very trustworthy and honest. More