Jaguar Land Rover Albany

The service at Capital Luxury Cars is consummate. Kevin Davis went above and beyond to take care of my needs. I cannot say enough about the excellent service I received. The staff was very attentive and Davis went above and beyond to take care of my needs. I cannot say enough about the excellent service I received. The staff was very attentive and praiseworthy. It seems in these difficult times that people forget to look beyond the problem and see the person they are dealing with. Kevin and his staff did just that. I know I will be returning again and again for service to my vehicle. And when it comes time to purchase a new car, I will be knocking at their door for that also. I highly recommend this dealership and service center!! More

We had an excellent experience at Capital Luxury Cars and would recommend your dealership to anyone looking to purchase a vehicle. We've purchased our last four vehicles from Dan Culbert, so it was without h would recommend your dealership to anyone looking to purchase a vehicle. We've purchased our last four vehicles from Dan Culbert, so it was without hesitation when we needed a new car the first and only call we made was to Dan. We know Dan is excellent at his job, knowledgeable, trust worthy, honest, he's also been a trusted business partner, client and friend to us for over a decade. I've also had the pleasure of knowing and working with both Cidalia Millham and Mark Taylor in their past careers and know them both to be a hard workers, honest and trustworthy. They took excellent care of us, explained everything we needed to know about the vehicle in detail and made the process both a pleasant and enjoyable. You are very lucky to have such an excellent team of professionals representing your dealership. It's been a pleasure doing business and we look forward to working together again in the future! Sandra & Joseph Nardoci More

After visiting several dealerships including Nissan, Buick, Subaru, Mazda, and another Volvo dealership, we came back to Capital Volvo. The staff was great and very patient with us. They are thorough a Buick, Subaru, Mazda, and another Volvo dealership, we came back to Capital Volvo. The staff was great and very patient with us. They are thorough and sincere, and we had a great experience with everyone who had a part in our purchase. I would recommend Capital Volvo to all of my friends and family. More

Our experience with Cidalia was one of the most comfortable and low pressure we have ever had in purchasing a car. She was warm, very welcoming and sincerely interested in our comfort and concerns comfortable and low pressure we have ever had in purchasing a car. She was warm, very welcoming and sincerely interested in our comfort and concerns. Even as we took a test drive in one of the dealer cars, we felt as though Cidalia was a friend coming along for the ride and genuinely enthused for us. We hope that Cidalia will be at Capital Luxury Cars when it is time to buy our next Volvo! More

The customer service we received was amazing. Cidalia and Bob went above and beyond any of our expectations. This is the best car buying experience we have ever had! We highly recommend this dealership and Bob went above and beyond any of our expectations. This is the best car buying experience we have ever had! We highly recommend this dealership and look forward to doing more business here! More

My wife and I were enchanted by Cidalia's low-key, low-pressure sales assistance. She is a very personable, charming, and intelligent individual whose warmth and consideration made our experience unu low-pressure sales assistance. She is a very personable, charming, and intelligent individual whose warmth and consideration made our experience unusually pleasant. For example, my wife, who is unwell, chose during the sales process for the new Volvo to sit in the comfort of our car. Cidalia made a point of shuttling from the dealership to our car to keep my wife apprised of the status of the acquisition process. We would highly recommend Cidalia to our friends who chose to purchase or lease a Volvo. Thank you, Cidalia! More

Joe Cappadona was extremely thorough and patient when going through the car functions with me as I am not techy at all. We were very impressed with the professionalism and courteous staff right from the going through the car functions with me as I am not techy at all. We were very impressed with the professionalism and courteous staff right from the moment we walked in. This is the first Volvo we have purchased and we're sold on it. More

The service advisers were very helpful in scheduling my appointments and keeping me apprised of the work needed to be done to my car. In addition, they, as well as the parts department and service technic appointments and keeping me apprised of the work needed to be done to my car. In addition, they, as well as the parts department and service technicians worked with me to provide the best service within my budget constraints. The service that was provided was of good quality. More

Have used this dealership for approximately 10+ years. Parts department and service manager, Kevin Davis, have been excellent! Service department over the years have given good service and usually could d Parts department and service manager, Kevin Davis, have been excellent! Service department over the years have given good service and usually could diagnosis 'most' problems and fix them. Service dept. changed managers several times. The current manager is friendly, but during a September 2013 service visit they dropped the ball, big time! And the sad thing is it was deliberate! What happened was that after I paid for service of a ball joint replacement, they advised me that I had a small radiator leak. I was given an estimate of over $1,000.00 for the radiators’ replacement. I advised the service rep "Jodi" that they have on file reach information for my extended coverage on my Volvo S80, she looked and confirmed this information. I asked if she would contact them so as to authorize payment for the replacement, she said she would and she was given my home and work numbers. TWO days later I heard nothing. I contacted the extended coverage customer service dept., (no difficulty getting through) they said "there's been no contact from any dealership". Over the next several days I contacted "Jodi" and left two messages with no response. I then left two messages for the service manager "Ed Pizzigati", again no response. Finally, I contacted the parts department to see what's going on with service. Parts "advised" someone from service should be in touch with me. Never heard from anyone after that. Definitely, not a way to treat customers or anyone. Please, everyone, be careful if your dealing with this dealership’s Service Dept.; they may turn you also, and with no explanation given.----------UPDATE: Currently, this Dealership has reached out to me in an attempt to correct any confusion and/or dissatisfaction. More

The whole experience was pleasant. Ellis was very knowledgeable and friendly. I was looking for a specific color and certain options. Ellis did the homework and found a few cars for me within a day- knowledgeable and friendly. I was looking for a specific color and certain options. Ellis did the homework and found a few cars for me within a day-another dealership I worked with couldn't be bothered to even look. I had several questions all which Ellis knew the answer to or found out quickly. Even with my specifics Ellis was still giving me other viable options-it was great. It's hard to capture in words, but his demeanor was perfect. The day of the last test drive and purchase my young son was with me and everyone made it very relaxed and comfortable. I was dreading the negotiating of the car price, but again it was a pleasant experience. Ellis was fair and checking information so we could reach an agreement. Bob was great as well. Bob was friendly, fair and straightforward. There was none of the strong arm tactics nor inflated conversation that is usually associated with negotiating a deal. The experience was a total surprise. I love the car and will recommend this dealership, and particularly Ellis, to anyone considering purchasing a car. More