Jaguar Land Rover Albany

Very happy customer Cidalia worked with me from the initial search all the way through the sale and made the car buying experience very simple and pleasurable. She is a t Cidalia worked with me from the initial search all the way through the sale and made the car buying experience very simple and pleasurable. She is a true professional who clearly enjoys what she does. She took the time to answer all of my questions and made me feel very comfortable. After the sale, she sat with me and showed me all the various features of the car. I then received a hand written thank you card from Cidalia in the mail and a follow up phone call to make sure I was completely satisfied...which I am! I would recommend Cidalia to anyone who is looking for a new car. More

Certainly Worth the Second Trip We initially went into the dealership to look at one type of vehicle and then came across what ultimately ended up being the vehicle purchased. While We initially went into the dealership to look at one type of vehicle and then came across what ultimately ended up being the vehicle purchased. While looking at the vehicles on the lot, Cidalia Millham came right up to us and asked how she could be of assistance. Although she had a full day she made sure she took the time to go over the vehicle as best she could with us. Following the test drive we decided that we should sit down and try to figure out the particulars of the vehicle. **Note: The next part of this review becomes a little negative but PLEASE continue reading because it gets much better.** Cidalia introduced us to Mr. Kirschman, the Used Car Manager, who behaved in such a manner that I was moments from turning around and walking out of the dealership if it were not considered disrespectful. I most certainly understand that people are allowed to have bad days but Mr. Kirschman's demeanor is nothing like what I expected to see out of anyone. Cidalia continued to go out of her way to make us feel welcomed and offered up her contact information if I wanted to move forward with the vehicle (which, at the time in my head, was a certain "no.") After we left we thought about the vehicle, how nice it was, and decided that we would go back the following day. Unfortunately Cidalia was not working the following day but fortunately Mr. Kirschman was not either. I made it a point to not tip anyone off that was there the second day about the negative experience because I wanted a fair assessment of the group; not in a conniving way, just objective. We were promptly welcomed by Kevin Twomey who showed an interest in helping us during Round 2. Since we had driven the vehicle the first day we did not think it was necessary to do it again but they were sure to offer it. Kevin explained that it was his primary objective to not make the experience and process today one that was described as cumbersome/clunky. He quickly gathered a group of people, some of which I never met but surely worked vehemently, to appraise my trade-in and prepare the vehicle that I ended up purchasing. Bob Chetwynd made it a point to come over early in the process to introduce himself and, too, offered a high-calibre experience. The same vehicle that Mr. Kirschman said on the first day that he would have no use for and I was way over an appropriate asking price was quickly complemented by staff members and, in a moment of internal chuckle, was traded in at the very same number I said on the first day. Skipping ahead a few hours of formalities and due process, Kevin and Bob worked to ensure that our experience was enjoyable. Not only were they efficient but they recognized that this was a sale that we wanted to happen today (albeit later in the day) and they said that it WOULD happen. Mark Taylor then got involved as the Finance Department, a job I am certainly happy he enjoys, and he made the numbers work. As others that were working that day began to leave the group that was helping with this vehicle made it a point to stay which was a very nice gesture. Paperwork was printed, lots of signatures happened, and ultimately we drove off the lot with the very vehicle that we almost walked away from the day prior because of one person's actions. All-in-all it was an experience that will lead me to return when I am due for my next vehicle if I am still in the Capital District. My 1-5 Scores would have all been "5's" if it were not for that little hiccup. I would recommend this dealership to anyone. More

The best experience we have had buying a car! Cidalia was wonderful to work with. She and the team at Capital Luxury Cars made the car buying experience a pleasure which is a first for my husband Cidalia was wonderful to work with. She and the team at Capital Luxury Cars made the car buying experience a pleasure which is a first for my husband and me. I would recommend Cidalia Millham and Capital Luxury Cars to anyone looking for a Volvo. She made sure we knew where everything was on the car and even helped us sync our phones to the blue tooth before we left the lot. If you are shopping for a Volvo this is the place to buy it! More

Great buying experience with Cidalia Cidalia Millham was a great sales person, advocate and service provider throughout my car buying experience at Capital Volvo. As I was looking for a Cidalia Millham was a great sales person, advocate and service provider throughout my car buying experience at Capital Volvo. As I was looking for a low-mileage Volvo for business use, Cidalia was very patient in finding me a car that met my needs perfectly. Better yet, once the sale was final, Cidalia continued to look out for my needs through delivery and follow-up... I am very pleased with both Cidalia and the dealer, and would recommend both wiithout reservation. More

Cidalia was very attentive and easy to deal with, thanks for your assistance!!! She was able to overcome any obstacles and we agreed on a purchase... was very attentive and easy to deal with, thanks for your assistance!!! She was able to overcome any obstacles and we agreed on a purchase... More

Big Fan of Cidalia Millham I stopped in the dealership one snowy Saturday afternoon just wanting to "look" at a new S60 to see if I was interested enough to give up my beloved 2 I stopped in the dealership one snowy Saturday afternoon just wanting to "look" at a new S60 to see if I was interested enough to give up my beloved 2004 Saab 9-3 Arc. As soon as my husband and I walked in the showroom, we were greeted by a very friendly receptionist who called Cidalia over to assist us. She greeted us with a warmth and friendliness that made us feel as though we have known her all of our life. She listened to my interests and suggested we go for a drive. I was reluctant because the weather wasn't very good. Cidalia said, "This is exactly the weather you want to drive this car in. Every car is easy to drive on a beautiful blue sky day, but this car, this weather was made for this car. It will make you feel safe driving in this weather." Once in the beautifully appointed and super comply car, Cidalia directed me to a twisty, turn, bumpy road that provided one of the best test drives I have ever experienced. I was sold!!! Throughout the negotiation, Cidalia really listened to what I wanted AND she spoke to me, while engaging my husband in conversation to the extent that he was interested. She is the only car salesperson I have worked with that really advocated on my behalf and she got me what I wanted. When I went in to pick up my Volvo, Cidalia sat in the car with me as she made sure my mobile phone synced with the bluetooth, and ensured that I was very well versed on every aspect of my car's operation. She introduced me to everyone: the business managers, Parts guys, Service people and the receptionist, who all to a person was very knowledgeable and friendly. With Cidalia, our contact did not end at the signing of the contract and delivery of the car. She made it very clear that she is my "go to" person for everything regarding my Volvo and she checks in with me regularly. Already, I've recommended her to 3 or my friends. What can I say? She's the greatest! More

XC 60 with Cidalia help. I was very pleased with the vehicle presentation and assistance from Cidalia. She was very attentive and very thorough. Always more than willing to an I was very pleased with the vehicle presentation and assistance from Cidalia. She was very attentive and very thorough. Always more than willing to answer questions and or find out the information requested. The vehicle price was understandable but not a factor in evaluating her efforts. Thanks again from the previous "27 years of being a Saab owner" guy. I have switched to the Swedish Sister. More

This was our first time at this dealership and would return in a heartbeat. We contacted them via email, which was answered by Cidalia Millham. We made an appointment to see a car the next week. Righ return in a heartbeat. We contacted them via email, which was answered by Cidalia Millham. We made an appointment to see a car the next week. Right from the start Cidalia was honest and friendly. There was no back and forth just a quick and easy negotiation, where both parties were happy. We now consider Cialia a friend, as well as our salesperson. She goes well beyond to make sure every detail is perfect. All parties we dealt with were great, John (general manager) as well as Mark (finance). More

Great customer service. Friendly staff. They have a great selection of cars, well maintained and clean. Knowledgable staff and pleasant to deal with. Thank you. selection of cars, well maintained and clean. Knowledgable staff and pleasant to deal with. Thank you. More

I've owned Volvos for the last 25 years (1987 240, still running; 1989 240 traded in for my currently owned 2002 XC70). On Feb 25, 2014 my wife and I went to Capital Volvo to purchase a new Volvo. Whe still running; 1989 240 traded in for my currently owned 2002 XC70). On Feb 25, 2014 my wife and I went to Capital Volvo to purchase a new Volvo. When we parked our XC70, we met Cidalia. We all went inside to discuss what we were looking for and Cidalia showed us the new Volvos on the floor.We decided on a 2014 XC70 with specific features. The vehicle with those features was not on site, but Cidalia was able to reach out and obtain the XC70 that we wanted from another Volvo dealer. She promised that the vehicle will be ready for us to pickup on Feb 28, 2014, and it was. Cidalia was a pleasure to work with and I would recommend her to anyone wishing to purchase/lease a Volvo. Cidalia thank you very much for the time spend with us. Mr & Mrs Dunn, Loudonville, NY More