Jaguar Land Rover Albany
Colonie, NY
Filter Reviews by Keyword
By Type
Showing 291 reviews
A big "Thank You" to everyone at Capital Luxury Cars! We came back to purchase another Volvo from your dealership because everyone was extremely professional and helpful the first time around...esp Cars! We came back to purchase another Volvo from your dealership because everyone was extremely professional and helpful the first time around...especially Cidalia. We told them what we needed, and they found the perfect vehicle for us. Walking into their dealership isn't a dreadful ordeal like it was when we visited other places. We didn't feel as though they were trying to trick us or give us false information. Any problems along the way?... No way! Cidalia, Bob, Mark, and their whole team did all the hard work . All that we had to do was take a test drive. Thank you for restoring my faith in car sales! More
Best service center in area. . Everything was explained to me and everyone was very friendly. Would highly recommend to anyone. I will definitely be back. to me and everyone was very friendly. Would highly recommend to anyone. I will definitely be back. More
I have bought 2 new Volvos and had my first 2001 XC70 serviced by Capital and would recommend this dealership to everyone. Their technicians Sam and Dan are the best. Kevin from parts has helped us every serviced by Capital and would recommend this dealership to everyone. Their technicians Sam and Dan are the best. Kevin from parts has helped us every time we've had questions. My 2001 XC70 was serviced by them for the 278000 miles I drove it. They took such great care of my car it's still being driven by the person who bought it. More
Cidalia was professional and helpful with me in purchasing my vehicle. My father was a car salemen for over 50 years and i have dealt with alot of people in sales. Cidalia went above and beyond any purchasing my vehicle. My father was a car salemen for over 50 years and i have dealt with alot of people in sales. Cidalia went above and beyond any sales representative i've dealt with. More
I went to the dealer for service of my 2012 S60 (which I loved) ...needed new tires and $ 400 plus routine service. 2 more months to go before lease expiration. Decided to consider new vehicle and was int loved) ...needed new tires and $ 400 plus routine service. 2 more months to go before lease expiration. Decided to consider new vehicle and was introduced to Cidalia Millham. Extremely customer service focused, professional knowledgable and helpful - walked me through the process. NO request insurmountable. Negotiated an extremely benficial deal that I could not refuse .... definitely, recommend Cidalia. MY 4th Volvo from Capital Volvo - they truly value the work they do, the vehicle they represent and loyalty to customers. Cidalia is the best- weather delayed my arrival to accept delivery of my 2014 S60 ... Cidalia? No problem. She and business office manager (also outstanding) waited for me - instead of closing - were in no rush to explain all paperwork and function of the car. Honestly, i think Cidalia hated to let me take the car - she treated it, prepared it ...and, pointed out all features as though it were her own. And, followed up to verify I arrived home safely and to be sure I loved the car - I do! MUCH pride in her work. A ++++ Laurie Neander, Oneonta New York 607-432-9114 More
This is our second new Volvo from Capital Luxury Car. We traded a 2006 S-80 for a 2014 S-60. We received a generous trade-in allowance and loyalty bonus. Ellis Pearson was congenial, witty, and thoroughly k traded a 2006 S-80 for a 2014 S-60. We received a generous trade-in allowance and loyalty bonus. Ellis Pearson was congenial, witty, and thoroughly knowledgeable about Volvos; he made the test drive informative and offered excellent advice on selecting a model with the options we sought. Mark, the financial officer, eased us through the finances. All our interaction with Capital Volvo have been terrific, including the maintenance on our S-80, which had 115+k. My wife and I highly recommend Capital Volvo. They make car buying an outstanding experience. Phil, Saratoga Springs More
Excellent customer service! Cidalia Millham devoted her time and effort to make me feel that I have come to the right place to purchase my new car. She helped me to obtain a trunk cover for free at the ti time and effort to make me feel that I have come to the right place to purchase my new car. She helped me to obtain a trunk cover for free at the time of sale. Then she did email and phone follow -up to make sure things are going well. The bluetooth phone connectivity and satellite radio set up were done 1 week after the sale of the new car. Still she invites me to contact her if there is any problem or question about the new car. More
From my initial contact with them about purchasing a new Land Rover I was treated as a VIP, which was a very pleasant surprise as many new car dealers don't even want to give you the time of day or simply w Land Rover I was treated as a VIP, which was a very pleasant surprise as many new car dealers don't even want to give you the time of day or simply want to play gimmicks and games. Throughout my purchase process I was contacted by the sales person Dave Bedian, than contacted by Larry Burwell, who does the new car orders, and finally contacted by the GM Dan Culbert, which was a pleasant surprise to be treated like royalty. I received updates on my vehicle's production and arrival. Even though I had already built my order with the options I wanted, I received a courtesy call from them letting me know of a order change date deadline and to make sure that I did not want to change anything on my order, and if I did want to change when was the deadline to do so. My truck finally arrived and they were very accommodating with my schedule for taking delivery and waited patiently for me to let them know when as my schedule is pretty hectic. I took delivery, I was greeted by everyone there, from my sales person Dave Bedian to the finance manager Mark and etc. I sat down with the finance manager Marc, and was happy to see he was not pushy and not trying to insist on products to buy. It was very quick and easy process. I had a minor concern with the headlights and they immediately had the shop foreman address it with no hassle. If I had to sum this review up in one sentence it would read - THE WAY A CAR BUYING EXPERIENCE SHOULD BE. Thank you all at Capital Luxury Cars. More
I'd heard that the Volvo company had orthopedically I'd heard that the Volvo company had orthopedically designed seats. I have a problem sitting for long periods of time. Combine the superlative sea I'd heard that the Volvo company had orthopedically designed seats. I have a problem sitting for long periods of time. Combine the superlative seating options with all the safety features convinced us to purchase rather than lease a vehicle. More
Dave is a great Sales person I have ever seen, he explained every single thing about the car and other things that I really liked the service I received from him. explained every single thing about the car and other things that I really liked the service I received from him. More