Jaguar Hunt Valley
Cockeysville, MD
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My battery was dead in my 2019 F-Pace. It was flat bedded to my dealer at no expense to me . That was on Friday. By Tuesday my car was repaired , new battery and new rear brakes which were It was flat bedded to my dealer at no expense to me . That was on Friday. By Tuesday my car was repaired , new battery and new rear brakes which were due. I only paid for the brakes. George , my contact person was superb. Very happy customer. More
I just missed by a week or so my complimentary annual service cut-off date due to my error - I thought it was extended for 2022 as it previously was for 2021 for Covid reasons. Bill Keyes and Grant auth service cut-off date due to my error - I thought it was extended for 2022 as it previously was for 2021 for Covid reasons. Bill Keyes and Grant authorized the complimentary service. I later found out that Jaguar USA rejected my "claim" and the dealership absorbed the entire cost. You can't treat customers better than that - can you! More
I was treated with professionalism from the moment I made a call to come in and speak with someone. Pamela Keys was great and working with her was very comfortable. She kept me informed of when the car was a call to come in and speak with someone. Pamela Keys was great and working with her was very comfortable. She kept me informed of when the car was coming in and showed me how to operate certain items in the SUV! The place was clean and everyone was very respectful. If I had to pay extra for anything...good service always win!!! Thank you very much and I will let anyone that wants to ride in a Rover to visit your facility!!! More