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Jaffarian Volvo - Service Center

Haverhill, MA

4.5
179 Reviews

179 Reviews of Jaffarian Volvo - Service Center

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May 16, 2025

Worked on my car after a few hours work was done car was not vacuumed and food was left inside the car More

by no22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Infante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jaffarian Volvo responded

Hi no22, Apologies that your vehicle was returned in less condition than you would expect. Feel free to reach me so we can make it right. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 15, 2025

Great with communication, friendly personnel, transparent pricing and options. Overall, very happy and I will be back More

by ivan35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Abbott
May 22, 2025 -

Jaffarian Volvo responded

Hi Ivan, We're glad to hear that Kaitlyn got you taken care of you quickly and kept you informed along the way. Thank you for your trust and the kind words. Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 15, 2025

Great, friendly, efficient service. Immediately got appointment for tire repair and I was updated appropriately More

by CYNTHIAGENIER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jaffarian Volvo responded

Hi Cynthia, I am glad to hear that our Service Team turned your unfortunate tire event into a quick and efficient repair. The Team works hard and we are always happy to hear when we make customers happy! Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 14, 2025

Prompt service, excellent customer service. Updated throughout the service on issues that required work . Fair price. More

by mark-bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown name of woman
May 12, 2025

Great car service great customer service always helpful and professional the people are nice and so courteous More

by cmuchaud357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie a great Mechanic who does an excellent job every time
May 22, 2025 -

Jaffarian Volvo responded

Hi Charlotte, Thank you for sharing your positive experience; it's always nice to hear when we do a great job. Regards, Alfonso C. Romano General Sales Manager aromano@jaffarian.com

May 09, 2025

Service center employees should be more approachable. I dropped of my new 2025 Camry and instead of looking up my vehicle "Which they would have seen I purchased the car from the dealership" I was asked, More

by carltoncfm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Ong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

Jonathan is a true professional who knows how to balance the needs of his customers with the needs of the business. He is the primary reason I have been a loyal customer for several years. He is also the pr More

by sanjoemcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Ong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harutyun Yesayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

confirmed fantastic choice to have bought the car like you excellent service. Ali was a very cordial and well-thoughtful person.. More

by Fredy Quingalahua and Cristhian Tomala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
May 26, 2025 -

Jaffarian Volvo responded

Fredy and Cristhian, On behalf of Ali and our entire Jaffarian Volvo Team; thank you for the kind words and trusting us with your vehicle purchase. Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 06, 2025

Completely overpriced and takes advantage of the customer . Horrible! Terrible customer service . Not friendly at all More

by ericamcewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Jaffarian Volvo responded

Hi Erica, I am perplexed by your review and would like to learn more; was it the result of the quality of the service provided or the cost of it. Would like to learn in more detail and my direct contact is below if you want to provide such via e-mail. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 04, 2025

The salesmen gave me the impression over the phone that I might find a car for the right price and he was spot I felt they were more genuine than I was used to More

by hmarucciwellman
Recommend Dealer
Yes
Employees Worked With
Mike mancini
May 22, 2025 -

Jaffarian Volvo responded

Hi Helen, So glad to hear that Mike Mancini's first impression to you over the phone was awesome and that we as a team continued to carry the positive impression throughout your entire purchase process. Congratulations on your awesome Volvo and for the kind words; we are always here if you need anything. Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

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