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Jaffarian Volvo - Service Center

Haverhill, MA

4.5
176 Reviews

176 Reviews of Jaffarian Volvo - Service Center

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May 22, 2025

Brought the car in, which I recently bought here, because the door locks weren't working. Was told a software upgrade was installed to fix the problem. I went to drive to the car home and the locking problem More

by gtbo
Recommend Dealer
No
May 23, 2025 -

Jaffarian Volvo responded

Hi gtbo, We aren't perfect and a vehicle diagnosis can be similar to a physician trying to determine an illness; it may not be found on the first visit. But clearly we could've done a better job determining the needed repair before giving you the vehicle back and for that I truly apologize that you had to be inconvenienced by having to come back a second time. Rest assured, sharing your experience is a reminder the importance of quality control and that message will be shared at our next Department Meeting. Apologies again and I'm confident we will be better next time. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 18, 2025

Easy to work with, knowledgeable, technicians and service advisors. They provided great service and had my truck ready on time. More

by Srchief86@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Always very nice people. I was given a thirty minute estimate wait time for my service on the phone, then an hour when I arrived. Service ended up taking an hour and a half, More

by catherineb.253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hannahin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jaffarian Volvo responded

Hi Catherine, You are 100% correct and we will use your feedback as a coaching opportunity for improvement. Thank you for taking the time to bring this to my attention as we are always striving to improve. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 17, 2025

5 Craig and Jon are great! Always a 5 star experience Gavin is OK too More

by Billjarrett1
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Infante
May 22, 2025 -

Jaffarian Volvo responded

Hi Bill, We believe in providing an excellent experience when servicing your vehicle and we are glad to hear that our efforts stood out to you. Thanks for the kind words and for trusting is with your Volvo. Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 17, 2025

Fantastic Volvo Service! Always attentive to my needs. They keep my Volvo in top condition, as my livelihood depends on it! More

by EDEOZORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jaffarian Volvo responded

Hi Edeozorio, Thank you for taking the time to publicly commend both Jonathan and Craig; they work hard and they love to hear when they make customers happy! Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 17, 2025

Everything relative to the dealership was out-standing from the facility which was beautifully designed, to the various employees. They were happy, smiling and sharing a smile or nice greeting like a simp More

by MJMARCUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Very responsive. Efficient and a pleasure to deal with. Sales and service were all we could ask for. More

by dpccmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca is so efficient and knowledgeable,
May 16, 2025

Worked on my car after a few hours work was done car was not vacuumed and food was left inside the car More

by no22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Infante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jaffarian Volvo responded

Hi no22, Apologies that your vehicle was returned in less condition than you would expect. Feel free to reach me so we can make it right. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 15, 2025

Great with communication, friendly personnel, transparent pricing and options. Overall, very happy and I will be back More

by ivan35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Abbott
May 22, 2025 -

Jaffarian Volvo responded

Hi Ivan, We're glad to hear that Kaitlyn got you taken care of you quickly and kept you informed along the way. Thank you for your trust and the kind words. Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 15, 2025

Great, friendly, efficient service. Immediately got appointment for tire repair and I was updated appropriately More

by CYNTHIAGENIER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hannahin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jaffarian Volvo responded

Hi Cynthia, I am glad to hear that our Service Team turned your unfortunate tire event into a quick and efficient repair. The Team works hard and we are always happy to hear when we make customers happy! Cheers, Alfonso Romano General Sales Manager aromano@jaffarian.com