Jaffarian Toyota - Service Center

I brought my 2011 Scion XB in for a potential oil leak due to hitting something on the highway. Dale was able to fit me in within the day, set me up with a rental car, and discovered the problem within tw due to hitting something on the highway. Dale was able to fit me in within the day, set me up with a rental car, and discovered the problem within two hours of drop off of the car. Great communication and the service department stood by their work and repaired the problem. More

I was pleased to have Louis as a Sales rep again. He is cheery and kind and worked hard to get me into the 2012 Camry XLE. I appreciate his helpfulness. cheery and kind and worked hard to get me into the 2012 Camry XLE. I appreciate his helpfulness. More

My visit to Jaffarian was a very pleasant experience. The salesperson, Glenn was most helpful in regards to my decision to lease a Carolla. I appreciated the professional and cordial way I was treated b The salesperson, Glenn was most helpful in regards to my decision to lease a Carolla. I appreciated the professional and cordial way I was treated by all at this dealership. More

I was very pleased with the service at the dealership. All departments are very pleasant to work with and the waiting area is very clean. In addition, it's nice to see a dealer offering free coffee or t All departments are very pleasant to work with and the waiting area is very clean. In addition, it's nice to see a dealer offering free coffee or tea while you wait for your car. More

Jaffarian Toyota Collision Center in Haverhill did a fantastic job on my 2009 Camry Hybid after my accident. Joe Foss was super & put me at ease. Then my car was returned to me better than new. They che fantastic job on my 2009 Camry Hybid after my accident. Joe Foss was super & put me at ease. Then my car was returned to me better than new. They checked the car completely, did awesome bodywork. cleaned the car like new & I was thrilled! Thank you! More

I made a very poor decision this last week in going to Jaffarian Toyota for 90,000 mile service. I used to be a regular customer of Jaffarian Toyota when I owned a Toyota Celica but stopped going there o Jaffarian Toyota for 90,000 mile service. I used to be a regular customer of Jaffarian Toyota when I owned a Toyota Celica but stopped going there over 5 years ago after 2 very poor experiences with their service department. The first was a simple rear windshield washer issue while the car was still under warranty. The washer was shooting out over the car and never hitting the windshield. When I brought it to the service dept, the service rep told me it was functioning as "engineered" and there was nothing to do. I asked to speak to a manager as wiper fluid shooting on the back of the vehicle and never hitting the windshield doesn't seem to be how Toyota engineers their windshield washers. I was told a manager was not available at that time so I had to go home and call back. I had to go down again and the service manager agreed the part was defective and after close to 3 hours of waiting, had the part replaced. This one was engineered differently as it worked. I returned there for a simple oil change which I scheduled for 9am. After two hours of waiting, the service rep Brad who I imagine is no longer there told me having an appointment set a week ahead for 9am doesn't mean that I am going to get in at that time or close to it and that there were several walk ins ahead of me. An hour later, now 3 hours into the 9am oil change, when I asked again, Brad rudely told me that the technician was topping off the fluids and it would be ready shortly. Another half hour and I finally got my car back. I wished I had just gone to Jiffy Lube. The next day after it snowed when driving home in the dark and rush hour traffic on 128, I ran out of windshield wiper fluid. I had barely used it and according to Brad, the technician was busy topping off all my fluids for a half an hour which is included in the oil change. I was stranded on the side of 128 for almost 2 hours in the dark waiting for my husband to bring me windshield wiper fluid. I almost ran out of gas running the car so I would have heat. Thank you Jaffarian!. I wrote a letter to Mr. Jaffarian describing my terrible experience and was offered a free oil change when I came back. I was not going to go through that experience again so I started going to IRA Toyota in Danvers becuase I worked in Danvers at the time. I have always had exceptional service at IRA Toyota. They are very courteous, complete, customer service oriented, and willing to go the extra mile. They are on time too!. I no longer work in Danvers and decided after over 5 years to give Jaffarian another chance due to location and accessibility. I went in on 12/21 for 90,000 mile service on my Toyota Rav 4. I have had every service done on time and at a dealership when needed. $500 later ($70 to replace 2 side lightbulbs and a plate bulb included)and a 3.5 hour wait it was done. I was told it would take approximately 2 hours so I waited for it and thought I'd be back to work for most of the day. Not the case, it took 3.5 hours and their service offering that you get a loaner vehicle with any major service (30,60 or 90,000 mile service) was not really working either. No available loaners so I sat there and waited the full time. The first time I drove the vehicle on the highway, I hear a loud noise as though I have no muffler. Coincidentally the exhaust system had a problem and the whole pipe had come off and was hanging unconnected. I made it home without the whole exhaust pipe falling off and called Jaffarian. Brendan took my call who was less than caring and told me to bring it back and leave it with him for the day. I had to remind him several times that I had just had the 90,000 mile service done there, they gave my vehicle a complete bill of health and the exhaust system was checked off all green on the inspection sheet with no corrosion, no leaks, and no future work needed. All of those were indicated. Suddenly, it's fallen off. After a great deal of haggling, Brendan told me to bring it in at 7:30am which I did and there was no appointment or notes in the system that I called so I started over again. One hour later, I was told my exhaust pipe was all rotten out and had to be replaced at $380. When I asked how that could be when they just checked off that it was in good condition with no corrosion, problems or work needed, I was told it must have happened in the few days since I was in. I also asked why my windshield wipers were checked off as working and in good condition when the back one was not working and the rubber all torn off when I took it in. Oh, that was missed in the inspection as well. I paid full price for a service that didn't get done. I am now wondering what was and wasn't done just like I did at the oil change over 5 years ago. I had to pay Jaffarian to replace the exhaust pipe just days after my 90,000 mile service. Sounds like this was not just coincidence at all. Had they told me the exhaust pipe was in poor condition and rotting like they told me just a few days after, they know I would have probably gone to Midas and gotten the work done for a lot less than $400 or maybe they didn't inspect it all or maybe they touched it or didn't connect something correctly that caused it to fall. In any case, I have no confidence in the work that was done or that I actually got a complete 90,000 mile service and inspection. I am taking my vehicle to IRA Toyota now to have it all checked and find out what the truth is as I am not getting the truth from Jaffarian. I am out $1,000 that I paid them though for very questionable service. I am never going back to Jaffarian again. I would like to point out that Charles Schofield was patient and listened to my concerns but I got no information to confirm why this happened or what was and wasn't done when I brought my car in for $500 90,000 mile service. More

Had a blowout on the highway while driving from Maine through Massachuttes to a funeral in Connecticut. Not only was the tire destroyed but also the rim, as well as some other damage. When I explained m through Massachuttes to a funeral in Connecticut. Not only was the tire destroyed but also the rim, as well as some other damage. When I explained my prediciment, they (read Brendan Flint the Service Rep) was very accomodating. They got me in quickly and back on the road in a very reasonable length of time. I made it on time for the funeral. Made me feel like I was an important longtime, established customer!!! More

I wanted to take the time to compliment your service advisor Larry Gordon on his professionalism and patience in dealing with a concerning repair issue. The problem was very difficult to diagnose and La advisor Larry Gordon on his professionalism and patience in dealing with a concerning repair issue. The problem was very difficult to diagnose and Larry put us at ease with his knowledge and calm manner. It is service like this that will make us return to Jaffarian Volvo More

Second car from this dealership great experience both times. good customer service. Great location near my house, easy for me to get to and nice hours.all personnel very easy to talk with and also very times. good customer service. Great location near my house, easy for me to get to and nice hours.all personnel very easy to talk with and also very well versed in the product. I also think the service manager Jon Russo is super. More