Jacobs Mitsubishi Wesley Chapel - Service Center

Unfortunately, my experience with the Wesley Chapel service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on the scheduled service day and was told would be ready the following day. Towards the end of the pick-up day, had not received any communication therefore contacted the service department to be informed that nothing had been done as they were not able to source any of the parts required for the airbag nor the timing belt service. They advised the car could be left with them until the parts were sourced but had no knowledge on when that would be. Therefore, rather than leaving the car (beginning of June 2023), retrieved the car and advised still wanted the airbag replacement. As of today, the service department has yet to make contact to advise if/when the airbag will be available. Issues: Bad communication and follow-up. The service team should have sourced the parts and then scheduled the appointment. Also, getting an estimate for a timing belt replacement should have been a much easier process as ended up with three different quotes as they had to add more parts, oil, etc. which should all be readily available on a Mitsubishi service catalog. The place is fairly new and the personnel seemed genuine but unfortunately, it still did not speak well for the mishaps that occurred with this very simple service request in my opinion. More

Beautiful building, great location and same excellent experience just like the New Port Richey dealership. Glad to see that they are expanding as we feel confident with having Jacobs Mitsubishi taking ca experience just like the New Port Richey dealership. Glad to see that they are expanding as we feel confident with having Jacobs Mitsubishi taking care of our vehicles. More

I took my 2022 Mitsubishi Outlander to Jacobs Mitsubishi in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was disappointed to find that I did not received 27-point inspection services. In the past, I have taken my car to the Mitsubishi dealer in Lakeland, FL, and I have always been happy with the service I have received. The staff at the Lakeland dealer always performs a courtesy car wash, checks the air pressure in my car tires, and vacuums out my car. They also take the time to explain the services that are being performed and answer any questions that I have. At Jacobs Mitsubishi, I did not receive any of these courtesy services(I am not expecting...) and did not received what paid for . The staff did not perform a 27-point inspection, and they did not check the air pressure in my tires. I understand that Jacobs Mitsubishi is a new location, and they may still be working out the kinks. However, I was disappointed with the service that I received. I would not recommend Jacobs Mitsubishi to my friends or family. Here are some specific suggestions for improvement: Jacobs Mitsubishi should make sure that their staff are performing all of the services that are advertised, and paid for. I hope that Jacobs Mitsubishi will take my feedback into consideration and improve their service. More

Chris the service advisor is professional and respectful. He is a great asset to the company. He is a great asset to the company. More

Return calls very poor. Service was also poor. I was looking to buy a new truck, but would not purchase from this dealer. Service was also poor. I was looking to buy a new truck, but would not purchase from this dealer. More

It the first time in this location, Chris been a very great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated w great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated with everything! More

Chris the service advisor has great communication skills and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect p and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect people who’s doing business with them. The Wesley Chapel is different. It’s the same name with a much better culture. More

Curtis my salesman and Jeison the sales manager teamed up to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine job making my 2007 Corvette look brand new. More

first time I go to a Mitsubishi dealer and I need to pay for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices comp for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices compare other dealership and higher, so i will prefer to drive 18 miles but received a better, fair priced service More