Jacobs Mitsubishi Wesley Chapel - Service Center

The service advisor was helpful and let me know what was happening with my vehicle every step of the way! happening with my vehicle every step of the way! More

They were very professional and very polite. They help me with my questions they offered me food and drink. They help me with my questions they offered me food and drink. More

21 outlander needs 3k just to fix radio, sorry no referrals for any Mitsubishi dealer referrals for any Mitsubishi dealer More

Service were very simple and amazing Type frame was excellent. They had me in and out very quickly. excellent. They had me in and out very quickly. More

Purchased a 2017 Chevy Silverado on Friday 6-23-23 signing paperwork at 4pm to include additional warranty for the truck. My Wife and I were almost in a serious accident on I4 over the very same weeke signing paperwork at 4pm to include additional warranty for the truck. My Wife and I were almost in a serious accident on I4 over the very same weekend because of the truck. The truck becomes completely unstable at highway speeds when attempting to change lanes or deviate in any way from driving straight. It immediately begins to sway back and forth to the point it’s completely unsafe. By 9am Monday morning 6-26-23 I was on the phone with management explaining the issue and that I needed it corrected immediately. I was told to bring it into the service department immediately after work that day which I did. Two different techs drove the truck on two separate test drives as I waited and both came back saying they experienced the issue. Then the service manager told me “the problem is that the truck’s previous owner went the cheap route installing a lift on the truck and this is what’s causing the issue”. I asked what it’s going to take to fix the issue. I was told I would have to purchase and install a better quality lift. I explained that was not an option for me and that I didn’t purchase a truck to immediately have to spend money on making it safe to drive. The sales manager Jeison Miranda asked me what I wanted to do since this is something the extended warranty they sold me wouldn’t cover. I explained I would rather be put back in my original car that I traded in. I had already spoken to my salesman (Archie) who told me it wouldn’t be an issue getting back in my car if I decided and that my car is still on their lot. But Jeison Miranda absolutely refused canceling anything. Jason told me I signed a contract and they would absolutely not be canceling it. I asked to speak with someone higher but was refused that opportunity. Jeison told me that if I don’t like the ride I can purchase a better lift for the truck. I explained that it’s not simply that I don’t like the ride, the problem is that it’s completely unsafe to drive. Jeison then told me he and Jacobs Mitsubishi would help me find an equivalent (safe) truck and swap it out for the unstable one they stuck me with. Jeison sent me pics of one truck asking if I would be interested to swap with and told me it would be “about another $2K”. When I responded that I was interested Jeison said he had made a mistake and that it was actually “about another $10K”. I told him that was too far out of my budget and he’s since refused to answer any emails or voicemails or give any help at all with the matter. The day I test drove the truck with Archie it’s fuel level was on empty. Archie made the comment “we can’t go far”. I was only permitted to drive it approximately a mile or two down a straight road, make a u-turn, then drive straight back to the dealership never exceeding 50mph. So there was never the opportunity to experience its instability. Jeison Miranda is absolutely no help at all and completely lacks customer service unless you are making a purchase! I’ve asked multiple times to speak with CEO Daniel Jacobs with only refusal to give any contact information. Jacobs Mitsubishi sold me an unsafe vehicle and are refusing to help make things right! Avoid this dealership at all cost. Take your hard earned money and find a vehicle elsewhere. More

Friendly staff, good knowledge, and my car was impeccable. I recommend them for their good job impeccable. I recommend them for their good job More

A m a z i n g s e r v i c e . Thanks you Thanks you More

Had a recall for my vehicle , Chris took care of the problem . Kept me informed and also helped me with other questions I had problem . Kept me informed and also helped me with other questions I had More