Jacobs Mitsubishi Wesley Chapel - Service Center

I took my 2022 Mitsubishi Outlander to Jacobs Mitsubishi in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was disappointed to find that I did not received 27-point inspection services. In the past, I have taken my car to the Mitsubishi dealer in Lakeland, FL, and I have always been happy with the service I have received. The staff at the Lakeland dealer always performs a courtesy car wash, checks the air pressure in my car tires, and vacuums out my car. They also take the time to explain the services that are being performed and answer any questions that I have. At Jacobs Mitsubishi, I did not receive any of these courtesy services(I am not expecting...) and did not received what paid for . The staff did not perform a 27-point inspection, and they did not check the air pressure in my tires. I understand that Jacobs Mitsubishi is a new location, and they may still be working out the kinks. However, I was disappointed with the service that I received. I would not recommend Jacobs Mitsubishi to my friends or family. Here are some specific suggestions for improvement: Jacobs Mitsubishi should make sure that their staff are performing all of the services that are advertised, and paid for. I hope that Jacobs Mitsubishi will take my feedback into consideration and improve their service. More

Chris the service advisor is professional and respectful. He is a great asset to the company. He is a great asset to the company. More

Return calls very poor. Service was also poor. I was looking to buy a new truck, but would not purchase from this dealer. Service was also poor. I was looking to buy a new truck, but would not purchase from this dealer. More

It the first time in this location, Chris been a very great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated w great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated with everything! More

Chris the service advisor has great communication skills and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect p and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect people who’s doing business with them. The Wesley Chapel is different. It’s the same name with a much better culture. More

Curtis my salesman and Jeison the sales manager teamed up to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine job making my 2007 Corvette look brand new. More

first time I go to a Mitsubishi dealer and I need to pay for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices comp for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices compare other dealership and higher, so i will prefer to drive 18 miles but received a better, fair priced service More

Jacob’s Dealership took care of all of my needs for choosing a new car for my wife! Ten stars across the board for excellent service! choosing a new car for my wife! Ten stars across the board for excellent service! More