Jacobs Mitsubishi Wesley Chapel - Service Center

The service rep was extremely helpful in resolving the problem we were experiencing with our car. problem we were experiencing with our car. More

Very efficient, helpful and friendly. The eating area is comfortable and the car was serviced beyond our expectations. Thank you The eating area is comfortable and the car was serviced beyond our expectations. Thank you More

Great customer service and the attention to detail from the staff from tart to finish. the staff from tart to finish. More

Best experience I have ever had with any dealership. I will always go there. Everyone was great, especially Justin. I will always go there. Everyone was great, especially Justin. More

I always appreciate the quality of service and timeliness of their work being done. Very satisfied. of their work being done. Very satisfied. More

Always a pleasant experience. . I’m in and out in no time . Justin is always so nice , he explains everything . I’m in and out in no time . Justin is always so nice , he explains everything More

Very good experience. The staffs there in this Mitsubishi shop are very patient and providing good services to customers. They are honest people and gave you all details b The staffs there in this Mitsubishi shop are very patient and providing good services to customers. They are honest people and gave you all details before services. Highly recommended! More

Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More

Always prompt. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. More

xxxx dealer. I would never use again. Avoid. Many good dealer in wesley chapel. You will think me I would never use again. Avoid. Many good dealer in wesley chapel. You will think me More