Jacobs Mitsubishi Wesley Chapel - Service Center

Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More

Always prompt. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. More

xxxx dealer. I would never use again. Avoid. Many good dealer in wesley chapel. You will think me I would never use again. Avoid. Many good dealer in wesley chapel. You will think me More

They got my car in quickly, did a daunting job on my brakes and it was a good price. brakes and it was a good price. More

They always take good care of me and my outlander . . quick and efficient.. service advisors keep you updated on the progress of your maintenance . quick and efficient.. service advisors keep you updated on the progress of your maintenance More

They took my car in as soon as I brought it in. They got working on it as soon as the parts were there, they kept me updated and got it finished as quick as they could. They got working on it as soon as the parts were there, they kept me updated and got it finished as quick as they could. More

They treated us like VIP. Great service and welcoming staff. Extremely helpful. Thankyou recommend them. Great service and welcoming staff. Extremely helpful. Thankyou recommend them. More

They always perform my vehicle service quickly and efficiently . Service advisor are always friendly and knowledgeable efficiently . Service advisor are always friendly and knowledgeable More

Excelente servicio buen trabajo buena atención puntualidad superaron mis espectativas y lo recomendaría a un amigo puntualidad superaron mis espectativas y lo recomendaría a un amigo More

Great service in and out fast shocked that it was done already done ! And all were very friendly too. already done ! And all were very friendly too. More