Jacky Jones Ford of Sweetwater - Service Center

Big thank you to Austin and the service department for finding the problem and repairing my Explorer. Very happy with the care and time you took to fix the damage to the wiring as well as keeping me up to finding the problem and repairing my Explorer. Very happy with the care and time you took to fix the damage to the wiring as well as keeping me up to date on the progress. Good work and thanks again. More

Jacky Jones does a great job with service. Bart is the best! Will always use them. best! Will always use them. More

Very good people. Easy to deal with. Will buy from Jacky Jones again. Great experience. Jones again. Great experience. More

Diesel service dept. was very backed up so next appointment was 20 days out. Left the vehicle and they had the work done in 18 days. Very pleased with Jacky Jones. appointment was 20 days out. Left the vehicle and they had the work done in 18 days. Very pleased with Jacky Jones. More

The entire process is outstanding from front desk to check out. Great people that “really care” about You and your vehicle, I am a Customer for Life at Jackie Jones👍 check out. Great people that “really care” about You and your vehicle, I am a Customer for Life at Jackie Jones👍 More

The service department failed to return my phone call for 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone ca 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone call from them. When I ask about my truck, they had trouble finding my ticket. When they did, they couldn't tell me if the work had been done. Unacceptable! More

I had a 2005 excursion to quit in the middle of road 40 miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a good job. I would recommend them More

I have always praised Jacky Jones, and have always received great service from them. This time was no exception. I was kept well informed and the quote was remarkably close to the bill I payed. The T received great service from them. This time was no exception. I was kept well informed and the quote was remarkably close to the bill I payed. The Turbocharger had gone bad and had to be completely replaced. Understanding the current situation with parts and the availability, I was still disappointing it took so long (about 2 months). I was really pleased though, that Jacky Jones was able to afford me a loaner car. That alone saved me a great deal of money, not to mention the headache. I've had good performance from the car since I picked it up. There was a slight "coolant" smell inside the car, but it's dissipating quickly. Again, very understandable considering all that was involved. While I don't ever want to have anything like that fixed again, those folks have always done me right, I'll do business with them again should I need it. Big thanks to Austin for all his help and his updates. More

Very pleased with their service Mark and Steve took very Very pleased with their service Mark and Steve took very good care of my truck problem. They always do ! And I know they do it for everyone Very pleased with their service Mark and Steve took very good care of my truck problem. They always do ! And I know they do it for everyone More

We have traded with JJF for years and Stanley has always been the person to work with. Thank you Stanley! been the person to work with. Thank you Stanley! More