Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Cruise Control Not Working, Auto Trans Not Shifting Properly Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the "hot" wire to the Auto Shift Solenoid, coming from the Alternator. As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission. They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department. More

Recall Service My vehicle had a recall and the service technician was able to get me scheduled during the same week I called for service. The technician was very pol My vehicle had a recall and the service technician was able to get me scheduled during the same week I called for service. The technician was very polite and helpful. The waiting area was clean and comfortable and the service was completed in a very timely manner. More

Good recovery Service completed some warranty items They forgot to change out the headlight bulbs as it was dropped off the work order. The service manager and s Service completed some warranty items They forgot to change out the headlight bulbs as it was dropped off the work order. The service manager and staff took care of it right away. Quality of the work was good. Good job ladies and gentlemen. More

As always a good experience at Jacky Jones We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done we We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done well. More

Comfortable and done in a timely manner Everyone was so nice to make sure I was doing ok and having a good day. Also McKenzie did a great job explaining to me what needed to be done to my ve Everyone was so nice to make sure I was doing ok and having a good day. Also McKenzie did a great job explaining to me what needed to be done to my vehicle More

Appointment was prompt as well as the repait The AC in my 3500 Truck stopped working, and has already had other components replaced in the past. Got a quick appointment, and was out within a hour The AC in my 3500 Truck stopped working, and has already had other components replaced in the past. Got a quick appointment, and was out within a hour+ More

Nice staff, work not completed, pricey We own a Chrysler and 2 Jeeps. Having been disappointed with Hayes Oakwood, we decided to try your dealership. Our appointment for 1 pm on Wed. was m We own a Chrysler and 2 Jeeps. Having been disappointed with Hayes Oakwood, we decided to try your dealership. Our appointment for 1 pm on Wed. was made the week before. We arrived at 1 for a Jeep recall item and asked also to investigate a faulty check engine light/low oil warning. We were told this would take until 4pm. We arrived at 4:30 and the only thing done was a minor reprogramming to fix the factory recall on the cruise control. The quote we got on the faulty oil warning switch was about 250.$ and we would have to bring it back again the next day and leave it (45 minutes round trip with 2 cars) The staff was courteous and very nice, but their hands were tied to your 97.50/hour labor and apparent overload of work. We found a local mechanic that will do it for 180$. Thanks for doing the 18 point inspection and recall work., however. More

Ram Recall Service was great! While I was there the service worker advised me I still had 3 oil changes so I used one.In and out in under one hour. Great service Service was great! While I was there the service worker advised me I still had 3 oil changes so I used one.In and out in under one hour. Great service!!!!! More

Great visit Had a great visit to have some work done. Staff was knowledgeable and very friendly. I was impressed with everything here. Reasonable price for work p Had a great visit to have some work done. Staff was knowledgeable and very friendly. I was impressed with everything here. Reasonable price for work performed also More

Professional, fast, and efficient. Took the car in at the appointed time. Handled the factory recall, and did a complimentary diagnostic, and got us back on the road faster than we expe Took the car in at the appointed time. Handled the factory recall, and did a complimentary diagnostic, and got us back on the road faster than we expected. More