Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Great service Everyone is always so friendly and helpful at this dealership. I usually deal with Mackenzie but they are all helpful and friendly. I would highly rec Everyone is always so friendly and helpful at this dealership. I usually deal with Mackenzie but they are all helpful and friendly. I would highly recommend them. More

Good service. We were on vacation and our Jeep wouldn’t start. We thought is was the starter. Harrison saved the day with just a bad battery. Thanks for being hones We were on vacation and our Jeep wouldn’t start. We thought is was the starter. Harrison saved the day with just a bad battery. Thanks for being honest and taking care of us. We vacation in the area once a year and if we need anything for our Jeep we know who to call. More

Just doesn't care The service department just doesn't care. Refuses to return calls. 3 days to replace a switch. Service at Jacky Jones is still not important I guess. The service department just doesn't care. Refuses to return calls. 3 days to replace a switch. Service at Jacky Jones is still not important I guess. More

Regular Service Quick and easy. No issues at all. Would definitely go back for future routine service. Thanks Wayne and Mackenzie. Love my Jeep and the people I wo Quick and easy. No issues at all. Would definitely go back for future routine service. Thanks Wayne and Mackenzie. Love my Jeep and the people I worked with are the best around. More

Excellent Service + Positive Attitudes I was traveling for work to Dahlonega, GA, and my Jeep began making a concerning noise. I looked up Jacky Jones as the closest dealership and made I was traveling for work to Dahlonega, GA, and my Jeep began making a concerning noise. I looked up Jacky Jones as the closest dealership and made my way there, hoping they could work me in. I was greeted at my vehicle before I even had the Jeep in park. Anxious about what could be wrong, as well as how much it might cost, what kind of inconvenience it might be since I was 4 hours from home, how long I might have to wait, etc., the staff immediately gave me comfort that they would work me in quickly and that they would take care of my problem. I took my computer and was able to work using the dealership wifi in a nice waiting area. They quickly assessed the issue, corrected the problem (which was apparently very minor) and sent me on my way, free of charge. If you are in the Dahlonega/Cleveland area, this dealership is where it's at. I work in the hospitality industry, and these folks not only do good work, they do it with a smile. Thanks to the service team for a fantastic experience! More

Quick Service Was way over due for an oil change... the service department had me in and out of there in no time, which was excellent!! I work right beside another Was way over due for an oil change... the service department had me in and out of there in no time, which was excellent!! I work right beside another jeep service dealership but would rather come to Jacky Jones because of the excellent service. More

Battery Change Called at opening, they took me in immediately. Very clean and well managed service department! Coming from another CDJ dealership in south ga it was Called at opening, they took me in immediately. Very clean and well managed service department! Coming from another CDJ dealership in south ga it was very nice to work with these guys!! Excellent service. Thank you!!! More

Fix horn They fixed my horn. It didn't work after they did all the recalls on my Jeep. It works fine now. They are really friendly at the customer service area They fixed my horn. It didn't work after they did all the recalls on my Jeep. It works fine now. They are really friendly at the customer service area. More

General checking of vehicle I've always appreciated how McKenzie has worked and communicated with me with working me in and communicated any issues with my vehicle. The whole sta I've always appreciated how McKenzie has worked and communicated with me with working me in and communicated any issues with my vehicle. The whole staff is always friendly, professional, and courteous. More

Great people, fast service! I carried my vehicle to be serviced as I had purchased the vehicle here last Fall. I was greeted promptly and shown to a clean, comfortable waiting ar I carried my vehicle to be serviced as I had purchased the vehicle here last Fall. I was greeted promptly and shown to a clean, comfortable waiting area where I enjoyed fresh coffee and pleasant company. In no time, my vehicle was serviced, checked out and I was on my way. Thanks Mackenzie!! More