Jacksonville Kia - Service Center

We have been very disappointed. They’ve had our 2025 Kia hybrid Carnival for almost two weeks and haven’t found a solution to its problem. Most disturbing is the lack of communicati They’ve had our 2025 Kia hybrid Carnival for almost two weeks and haven’t found a solution to its problem. Most disturbing is the lack of communication. I go days without hearing any updates from them, and we have left messages that have not been returned (even when the person who took the call assures us we will). I will not choose to use this dealership for service in the future. More

Very nice and friendly staff. Clean bathrooms . Welcoming lobby as well. Will be back again. Clean bathrooms . Welcoming lobby as well. Will be back again. More

Rude service representatives , Car horn was broken and was told customers lie and it could very well NOT be covered for I could have spilled coffee on my HORN or gone through a mud puddle and gotten it we was told customers lie and it could very well NOT be covered for I could have spilled coffee on my HORN or gone through a mud puddle and gotten it wet and therefore it Would NOT be covered ! I left pissed and wanting to sale my car ! I don’t need this ! Lo and behold my horn was a recall ! Wish you would buy my car ! We bought 2 KIAS in 23 and regret it because of service department More

Nice staff and facility and was very accommodating to my needs! I was able to take care of all of my needs for car, which was very helpful cause the always offered a way for me not to pay full price for my needs! I was able to take care of all of my needs for car, which was very helpful cause the always offered a way for me not to pay full price for my car due to warranties and coverages offered by the staff. Only downside to my recent visits was the delay it took to get somethings fixed even though I was prompt in showing up for my visit. Think the staff can definitely communicate better between each other so that way all concerns before and during service is communicated to the customer. My car needed something done, I brought it in, but after waiting 30 minutes after showing up 15 early for my appointment they told me that my car had stuff inside that needed to be removed but if they had told me before my appointed time I wouldn’t have been delay a whole week for my car. This was extremely frustrating. Think there should def be more diverse rental cars to fit the needs of family’s when your services is going take longer than a day to fix. More

Kenny was great and very helpful. My son needed a new engine and I was very surprised how quickly he got his car back. We were provided with a loaner which was very helpful, My son needed a new engine and I was very surprised how quickly he got his car back. We were provided with a loaner which was very helpful, More

Information about job well explained Experience with them was very good nice people Would return was very good nice people Would return More

The service we received was excellent as always. The serve positive feeling department was very clean and bright giving the area a The serve positive feeling department was very clean and bright giving the area a More

The building is still being worked on, so it's a little chaotic. The staff are nice. chaotic. The staff are nice. More

Excellent service, all workers expertly worked to get my car working again when provided short notice. car working again when provided short notice. More

They explained everything and answered all my questions They were friendly made sure I was comfortable and my service didn't take long They were friendly made sure I was comfortable and my service didn't take long More