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Jacksonville Kia
Jacksonville, NC
712 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 712 reviews
Verified Customer
July 30, 2023
Jasmin was the BOMB! She helped me get a vehicle that was affordable but still had all the features i liked. the process was fairly quick and i loved that! She helped me get a vehicle that was affordable but still had all the features i liked. the process was fairly quick and i loved that! More
by samanthal0717
Employees Worked With
Jasmin Mondell
July 29, 2023
The guy checking me in was very polite and they got my car taken care of in a timely manner, the problem is I don't think they truly listened to my problem or drove my vehicle to confirm the issue. This i car taken care of in a timely manner, the problem is I don't think they truly listened to my problem or drove my vehicle to confirm the issue. This isn't a good place for diagnostics, I took my car to Silance auto and they drove my vehicle before and after the repair. The tires just needed balanced... Only charged me 40 and actually listened to the problem. Car drives fantastic after Silance auto fixed it when Kia couldn't/wouldn't. I won't be coming back, sorry not sorry More
by B
Employees Worked With
don't remember, but they were so understaffed. pay your employees better kia
July 28, 2023
Jasmine was great and helped us a lot we where very happy with her Then I asked the finance manager to mail us a copy of the contract and who we got the warranty from and still hasn’t yet and that makes me with her Then I asked the finance manager to mail us a copy of the contract and who we got the warranty from and still hasn’t yet and that makes me mad. I really would like a copy of e very thing I don’t know the bank to make my payment to More
by SCHULERDEBBIE
Employees Worked With
Jasmine and finance manager
July 28, 2023
Doesn’t return messages to make service appointments, left 3 messages over course of 3 weeks with no response. By time able to get oil change had to spend additional money on tires getting them there bec left 3 messages over course of 3 weeks with no response. By time able to get oil change had to spend additional money on tires getting them there because no time to get from usual source since leaving on vacation the next day. More
by patriciarobblee
Employees Worked With
Unknown
July 27, 2023
It’s alike any other dealer. Serviced the car under the warranty. Was great with reaching out to the warranty company before contacting me. Super hard to reach the advisor Serviced the car under the warranty. Was great with reaching out to the warranty company before contacting me. Super hard to reach the advisor for updates and such. No one answers the phone and apparently don’t have access to the voice mails. More
by Nola.nisbett
Employees Worked With
Chris
