Jacksonville Kia

Service is great, have used the services for both our cars’ recalls, fast scheduling, they pay you a taxi/uber if needed, however, they don’t pick you back, it would be great if having back and forth cab cars’ recalls, fast scheduling, they pay you a taxi/uber if needed, however, they don’t pick you back, it would be great if having back and forth cab service. More

Charged my active duty son $250 to check his speedometer…they spent 40 minutes outrageous! speedometer…they spent 40 minutes outrageous! More

Everyone is always friendly and service is always done very efficiently. They are very accommodating with appointments since I live a good distance away. Love the military for life program as well! very efficiently. They are very accommodating with appointments since I live a good distance away. Love the military for life program as well! More

Friendly, knowledgeable about the vehicle and will go yhe extra mile to make sure. You get a vehicle extra mile to make sure. You get a vehicle More

Need water and internet not working. Seems clean and respectful. Need to repeat what was done. Last service forgot to put on service sticker for oil change. Seems clean and respectful. Need to repeat what was done. Last service forgot to put on service sticker for oil change. More

The customer service staff was helpful, knowledgeable, and informative. The took care of the warranty repair in a timely manner, less than 2 hours. and informative. The took care of the warranty repair in a timely manner, less than 2 hours. More

Jacksonville kia customer service ìs one of the best teams that I've visited this year throughout the entire eastern North Carolina region. teams that I've visited this year throughout the entire eastern North Carolina region. More

My car was there for almost 4 weeks. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. Kenny kept my license and credit card for 3 days. He never knew what was happening with my car. He encouraged me to buy a new car for the loaner without telling I had options. The service manager was rude. More

Jacksonville Kia and the team there are incredible. It was the best car buying experience I have ever had. Mr. Terence Hoffman was extremely knowledgeable of the Kia Carnival we were looking at and tre It was the best car buying experience I have ever had. Mr. Terence Hoffman was extremely knowledgeable of the Kia Carnival we were looking at and treated my wife and I with the upmost respect and dignity. The pricing was very fair. We felt like a part of the family and are customers for life now. More

The service department is unreliable. They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refille They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refilled the reservoir. It was nearly empty. This leads me to believe the rest of the multipoint check was not done. More