Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jacksonville Kia
Jacksonville, NC
489 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 489 reviews
December 02, 2017
super salesman my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the price I wanted it.Best sales person I ever dealt with. Need a new car go to him he will work with you.Thank you again Mat. More
by joanne herkshan
Employees Worked With
Matthew Cancino
October 22, 2017
Frustrating experience Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but ama Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but amazing things to say about them. Unfortunately my latest experience (10/21/17) was not so stellar. Me and my husband came in to see what the trade value was on our vehicles was. We were treated by Dave. I told him I did not want to look at anything until I knew what they were going to give us for our current cars. After a hour and a half of sitting at his desk Jessie ( who was very nice and up front with us ) came out to talk to us. After a few minutes I learned that Dave was trying to get us approved for a loan for a Brand new Sedona... I was a little taken back and decided we needed to leave at that point. I never once had said we were wanting to start a loan process, or that a Sedona was what i wanted ( I had mentioned I had entertained the idea of a mini van ) so now I am left with a inquiry on my credit, and no answer to any of the questions I had on my trade in. Dave was very nice and I have never had anything but amazing service with the dealership and service department but I am left with a bad taste in my mouth after feeling like I was being forced into a van that I never even looked at. More
by Aleeson
Employees Worked With
Dave
June 02, 2017
Professional and courteous May 31 We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as w We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as well as the finance person James. I feel confidant recommding this dealership as well as the persons mentioned. More
by Gale Whitworth
Employees Worked With
Jesse Materne
March 31, 2017
poor service I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and c I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and customers More
by Angry customer
Employees Worked With
Rude female
January 23, 2017
👍 Excellent Experience we went to see if we could do a trade in and being greeted by DJ I started to ask him some questions shortly after I knew I was with someone very pers we went to see if we could do a trade in and being greeted by DJ I started to ask him some questions shortly after I knew I was with someone very personable and comfortable with but professional He was outstanding answered questions convincingly and gave many options It was a wonderful relationship and we are so happy with our new Forte I will do recommend this salesman to all my friends if and when they are shopping for a car DJ is outstanding 5stars out of 5 stars he is a 10 out of 10 no doubt what do ever Thank You Kia Stevenson of Jacksonville More
by Flower girl kate
Employees Worked With
DJ
December 11, 2016
Second time buyer from stevenson Great dealership exceptional service department. Never a problem with this Stevenson personnel courteous polite helpful staff. You won't do better th Great dealership exceptional service department. Never a problem with this Stevenson personnel courteous polite helpful staff. You won't do better than Stevenson Kia. You just can't find better service. More
by Octive Frampton
Employees Worked With
Service manager
November 29, 2016
SIMPLY AMAZING!!!!!! :) I had the pleasure of being greeted at the door by DJ Walters, he was very professional and gave me great service. I was hopeful but not 100% certain I had the pleasure of being greeted at the door by DJ Walters, he was very professional and gave me great service. I was hopeful but not 100% certain I would leave at the end of the day with my brand new 2016 KIA Soul in the exact color I wanted, as I was not sure what type of vehicle I looking for when I came in, I was sure about the color :). I trusted in God and the process that I was going into which was worth it. DJ was so considerate of me that he even took time to ask me if I would be offended by his tattoos if he removed his jacket, of course I said no and we went from there. We talked about so many different things in our lives, from his family to mine, our life experiences which included the sad news about his family cat back at home :(. DJ was very informative, he did not give me false hope but instead he reassured me that he and the Stevenson KIA team would do all they could do to get me into a new car, well they did just that!! DJ even took the time to sync my phone with my new vehicle, he went over everything with me, as well as reassure me if I need anything else he was just a phone call away. I would recommend Stevenson KIA over and over and over again, I would definitely recommend DJ. WHAT A GREAT PLACE TO PURCHASE YOUR NEXT FORM OF TRANSPORTATION FROM......STEVENSON KIA of Jacksonville is the BEST!!!! More
by ELC2016
Employees Worked With
DJ WALTERS and JAMES WATERS
November 10, 2016
Good people and very friendly I would like too thank Jesse the sales associate and Bill the sales manager for working hard in fighting for me to get my Kia Cadenza back. I would like too thank Jesse the sales associate and Bill the sales manager for working hard in fighting for me to get my Kia Cadenza back. More
by Ljames892
Employees Worked With
Jesse
October 25, 2016
Bait and switch tactics used here! I will keep this short and simple so that even the Con and his sales manager con can understand this. I refused the original which was $24,500.00 I will keep this short and simple so that even the Con and his sales manager con can understand this. I refused the original which was $24,500.00 purchase price less $2000.00 rebate and $3500.00 trade allowance totaling $19,000.00. I counter offered $22,500.00 as the purchase price of the car which when you minus the rebate $2000.00 then the trade minus $3500.00 Totaling $17,000.00 When presented the finance papers the numbers were exactly as the original offer except they lowered the trade value to $1500.00. which basically means they added an addition $1,500.00 to the cost of the car. When I explained the ERROR I was told that was the deal I had agreed to. When I asked for the paper that had the number I agreed to it amazingly disappeared. So bottom line is... Beware of the bait and switch tactics. More
by David Thomas
Employees Worked With
J.
August 12, 2016
WHAT A BLESSING!!! My experience with a dealership was not that good prior coming to KIA. However, I talked to a KIA representative named Mr. Shubrick. His Professiona My experience with a dealership was not that good prior coming to KIA. However, I talked to a KIA representative named Mr. Shubrick. His Professionalism, Experience and Kindness allowed me to feel confident in purchasing the automobile. Also, Mr.Joe Pilman another Professional and Reassuring representative handled the final processing again allowing me to feel more Confident with my NEW KIA PURCHASE. THANK YOU SO MUCH... More
by SurgTechMMC
Employees Worked With
MR. JOE PILMAN AND MR. JAMES SHUBRICK
