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Jacksonville Kia
Jacksonville, NC
465 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 465 reviews
February 04, 2021
One of the worst customer service experience I ever had to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the register counter “line” in order to FIGHT him, and the manager thought I was I was the one causing this disturbance. Way more to the story than he was trying to comprehend I guess. More
by whoknows54
Employees Worked With
Benjamin H , Mike Bardaxis
Helpful February 01, 2020
I have been to kia stevenson three times buying a vehicle and all three times have been excellent service I highly recommend them to everyone and all three times have been excellent service I highly recommend them to everyone More
by tourignyjeffrey
Employees Worked With
Terence hoffman
April 13, 2019
Wonderful dealership The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any stage of our buying experience and we made genuine friends in the process. The car was delivered in absolutely pristine condition and the staff are constantly available to answer any of our questions on the phone and in person. Jasmine and Charles teamed up to make a sure we were told about all aspects of the vehicle and its elaborate technology; they even stayed after normal closing time to explain and show everything to us. More
by Taylor, Vaughan
Employees Worked With
Jasmine, Charles, Terrance in sales. Jessie and William in finance. Tammy in parts. Robbie and Patricia in service.
December 28, 2018
Company seeks to backtrack on promises We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sore We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sorento we traded in. 4 months later and they still give us the runaround. They say everything from the check is in the mail, to lost the paperwork, to it is KIA finances fault to we will get back to you. This in spite of their claim of service before during and after the sale. look out for their finance department. In fact get financed elsewhere. More
by kf4wie
Employees Worked With
Will, Patrick Koballa
March 05, 2018
Service Department Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guid Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much More
by Nicole
Employees Worked With
Joe in service Department
February 14, 2018
GREAT SALES AND STAFF ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN More
by RIO2018
Employees Worked With
KIRK RAY
December 02, 2017
super salesman my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the price I wanted it.Best sales person I ever dealt with. Need a new car go to him he will work with you.Thank you again Mat. More
by joanne herkshan
Employees Worked With
Matthew Cancino
October 22, 2017
Frustrating experience Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but ama Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but amazing things to say about them. Unfortunately my latest experience (10/21/17) was not so stellar. Me and my husband came in to see what the trade value was on our vehicles was. We were treated by Dave. I told him I did not want to look at anything until I knew what they were going to give us for our current cars. After a hour and a half of sitting at his desk Jessie ( who was very nice and up front with us ) came out to talk to us. After a few minutes I learned that Dave was trying to get us approved for a loan for a Brand new Sedona... I was a little taken back and decided we needed to leave at that point. I never once had said we were wanting to start a loan process, or that a Sedona was what i wanted ( I had mentioned I had entertained the idea of a mini van ) so now I am left with a inquiry on my credit, and no answer to any of the questions I had on my trade in. Dave was very nice and I have never had anything but amazing service with the dealership and service department but I am left with a bad taste in my mouth after feeling like I was being forced into a van that I never even looked at. More
by Aleeson
Employees Worked With
Dave
June 02, 2017
Professional and courteous May 31 We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as w We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as well as the finance person James. I feel confidant recommding this dealership as well as the persons mentioned. More
by Gale Whitworth
Employees Worked With
Jesse Materne
March 31, 2017
poor service I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and c I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and customers More
by Angry customer
Employees Worked With
Rude female
