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Jacksonville Chrysler Jeep Dodge
Jacksonville, FL
248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 248 reviews
January 30, 2025
Just bought my 3rd. Jeep from this dealership, excellent service made me come back to this place!. Got a great deal that I wanted, on a new Jeep. Dee & Travis were looki Jeep from this dealership, excellent service made me come back to this place!. Got a great deal that I wanted, on a new Jeep. Dee & Travis were looking out for me the whole time I was there. I was looking for a used jeep but thanks to Dee & Travis, I drove out with a new one! More
by dkr158
Employees Worked With
Travis
January 27, 2025
Darius is a wonderfuls salesman, Reggie L, is a very knowledgeable and informative finance manager, and Robert W. and Moe are AMAZING in the service department! Always give top notch service and profes knowledgeable and informative finance manager, and Robert W. and Moe are AMAZING in the service department! Always give top notch service and professionalism! Best dealership in Jacksonville!! I have purchased several vehicles from this dealership and they never disappoint! They always go above and beyond, exceeding my expectations. Definitely MY CAR FAMILY!! More
by ratgem05
Employees Worked With
Reginald L , Donna Windsor
January 24, 2025
I've been to this dealership twice and it will likely be my go-to place. I had take it back for two recalls and a something that was still under warranty. While performing their inspection, they found anoth my go-to place. I had take it back for two recalls and a something that was still under warranty. While performing their inspection, they found another thing that needs to be repaired, which made me appreciate their thoroughness. Chris was friendly and great to work with. The only thing that I was suggest is that they wash the car when they return it. I paid a pretty penny for my vehicle, and that little bit of customer service goes a long way. More
by Hemi-Sphere
Employees Worked With
Chris, Jonothan
January 11, 2025
Lorenc was so informative when I was looking to buy a jeep grand Cherokee- just the nicest salesman no pressure! Their service dept is beyond so nice and thorough- Quenita Donald is a top notch service jeep grand Cherokee- just the nicest salesman no pressure! Their service dept is beyond so nice and thorough- Quenita Donald is a top notch service advisor- always so patient with her customers- really cares about their vehicle and their satisfaction. Love this dealership !!! More
by Julie
Employees Worked With
Quenita Donald
January 10, 2025
Car buying. .. The sneaky way. Jax CJDR is why so many do not trust big dealerships. My wife went to buy a used vehicle. Advertised price was around $29k. S .. The sneaky way. Jax CJDR is why so many do not trust big dealerships. My wife went to buy a used vehicle. Advertised price was around $29k. Salesman Chris was good. He did what all salesmen would. However, this is where it went downhill. After a short test drive, financing approval was told to her. She went to signing with Reggie, was hurried through, and left with her vehicle. While driving home, she noticed some play in the steering. I drove the vehicle and confirmed the issue. I promptly took the vehicle back to the dealer and the service rep informed me the pitman arm was loose. Thank goodness it didn't come off while she was driving or the dealerships name would have changed to "My last name" CJDR. That issue was fixed by the dealer. About a week later, she contacted the finance company reference her payment plan, due date, etc. She was informed by the finance company that the contract had not been approved. They needed additional information. She was finally approved after approximately three weeks, in the amount of $37,000. After this, I asked to review the paperwork. Come to find out,, Reggie had slipped in the "Platinum" warranty without notifying her. Florida law states, 'The dealership MUST disclose any warranty terms, obligations, or conditions". This was not conveyed or disclosed to her by Reggie. Additionally, federal law states, Warrantors provide consumers with detailed information about warranty coverage. (Magnuson-Moss Warranty Act.) Again, she was not informed of the "platinum" warranty by Reggie. Lastly, the Federal Trade Commission requires dealers to disclose information about the warranty and the consumers rights in a clear and easy to read document. However, Reggie never disclosed the warranty, informed her about it, or showed this document to her. As a Veteran and lifelong public servant, I will NOT recommend this dealership to any of my friends or family. It is abhorrent that a dealership would prey on people like this just to make a buck. Lastly, she attempted to refinance the vehicle in an attempt to lower the interest rate and monthly payment. However, this will not be able to happen due to the additional almost $3k Platinum warranty that has put us upside down on this vehicle and to reiterate, Reggie did not disclose. More
by jwarford1306
Employees Worked With
Chris, Reggie, Donna Windsor
