Jackson Kia - Service Center

Awesome Customer Service Kristi provided excellent service and was very personable while remaining professional. She explained the process and services offered to include amen Kristi provided excellent service and was very personable while remaining professional. She explained the process and services offered to include amenities to make the wait more palatable. I appreciated the courtesy ride to the mall and every person I spoke to was friendly (Matt & Big Mike). Check out was easy and Kristi walked me to my car. Thank you and look forward to my next service. More

Warranty Experience with Smith Kia Service was for recall items. A loaner car was provided. The service advisor was very friendly and polite. My only concern was that when I left the de Service was for recall items. A loaner car was provided. The service advisor was very friendly and polite. My only concern was that when I left the dealership my low tire pressure warning lite came on. Had that not happened I would have given a 5 star rating. More

Excellent The staff is very professional, timely and very friendly. I will return for routine service. Will buy my next car here! Good job! My second visit and The staff is very professional, timely and very friendly. I will return for routine service. Will buy my next car here! Good job! My second visit and still doing a good job! More

Oil change Over all it took almost an hour and 45 minutes for oil change. Area is tiny, hoping the new facility will be bigger. Couldn’t fit my stroller plus oth Over all it took almost an hour and 45 minutes for oil change. Area is tiny, hoping the new facility will be bigger. Couldn’t fit my stroller plus other people waiting More

Bought a broken car; they fixed it I bought a car from them on Saturday, 3/2/19. On Sunday, I discovered that the regular headlights didn't work. Then on Tuesday, I discovered that the I bought a car from them on Saturday, 3/2/19. On Sunday, I discovered that the regular headlights didn't work. Then on Tuesday, I discovered that the heat didn't work (one of those rare, Florida winter days). I took the car back on Wednesday & they had it fixed in just a couple of hours. No problem! More

Service Fast and friendly.. Matt in service was great. He got my car in even though I was late for the appointment. I will definitely go back to see him Fast and friendly.. Matt in service was great. He got my car in even though I was late for the appointment. I will definitely go back to see him More

Excellent The service was excellent! I had an appointment for Saturday and i waited less than an hour. Everyone was very nice and accommodating. I would reccome The service was excellent! I had an appointment for Saturday and i waited less than an hour. Everyone was very nice and accommodating. I would reccomend taking your car here to be seviced. More

Radar realignment Radar was not working but mech. Was able to figure it out. Had accident with dented front bumper and radar was misaligned. Right front sensor was rep Radar was not working but mech. Was able to figure it out. Had accident with dented front bumper and radar was misaligned. Right front sensor was replaced but radar was not realigned so had to return and bumper was removed and radar realigned. Was not charged for removal and replacement of bumper as job was not finished properly first time. More

Matt LeBlanc made this a very easy and pleasant experience! I needed a minor procedure for recall on the 2018 Stinger. Matt arranged it so I could also make it to another appointment I had that morning about 5 I needed a minor procedure for recall on the 2018 Stinger. Matt arranged it so I could also make it to another appointment I had that morning about 5 miles away and got the service—and wash—done before I could finish a cup of coffee! More

oil change went in for oil change had my car done within an hour very fast service waiting room was nice with drinks and snacks for everyone while waiting went in for oil change had my car done within an hour very fast service waiting room was nice with drinks and snacks for everyone while waiting More