Jackson Kia - Service Center

Outstanding performance by all members of your staff Outstanding performance by all members of your staff. They all went above and beyond for me. Gave me a ride to get some breakfast, then keep me in Outstanding performance by all members of your staff. They all went above and beyond for me. Gave me a ride to get some breakfast, then keep me informed about my car. I was so happy to have my car's A/C fixed It is a 2014 and had problems with it for 2 summers, I should of just went to them the first time , lesson learned, I love my kia... Thanks so much More

Recall fix Smiths kia offer great customer service and I would go nowhere else The service desk is very helpful and are alway able to find a slot to do the wo Smiths kia offer great customer service and I would go nowhere else The service desk is very helpful and are alway able to find a slot to do the work More

great service went in for a recall and mentioned another issue I was having with the driver's side passenger door. Milton listened and had it checked out. Also kept went in for a recall and mentioned another issue I was having with the driver's side passenger door. Milton listened and had it checked out. Also kept me updated as to what was going on and how long it would take to fix. All under warranty. More

Excellent service. Milton was so professional and went out of his way to take care of me. The extended warranty was not approving the repairs. Milton was on t service. Milton was so professional and went out of his way to take care of me. The extended warranty was not approving the repairs. Milton was on the phone with them for hours advocating for me and finally the warranty agreed to approve it. Thank you Milton for saving me $600.00 in repairs! More

Great service Smith Kia service department is always a huge help. They pick up my car and deliver for me every time night lodge Smith Kia! Great job Smith Kia service department is always a huge help. They pick up my car and deliver for me every time night lodge Smith Kia! Great job More

Standard Oil Change Excellent Service once again from Smith Kia. Cannot be happier with their work ethic and the wonderful way they treat their customers. Always a pl Excellent Service once again from Smith Kia. Cannot be happier with their work ethic and the wonderful way they treat their customers. Always a pleasure. More

Great place to bring your car They were so helpful and Matt went above amd beyond to make sure i was happy before i left. I cant eait to go back again They were so helpful and Matt went above amd beyond to make sure i was happy before i left. I cant eait to go back again More

Caring, personal service that made a bad situation good. We are Canadian and were driving from Jupiter Florida back to Canada. We were stopping in Cocoa Beach for the night to visit friends on our way Nort We are Canadian and were driving from Jupiter Florida back to Canada. We were stopping in Cocoa Beach for the night to visit friends on our way North. As we were approaching 520 hwy we started hearing unusual noise when we excellerated. The car stopped completely as we rounded the intersection on Atlantic Avenue. Called AAA for a tow. When he arrived he told us to check the oil. Needed 4 quarts. . Very confusing since no oil or engine light ever went on. We were going to leave at 5 a.m. the next day but decided to wait and have it checked at the Kia dealership. Milton greeted us at the service area with a smile and showed us to the waiting room and invited us to take advantage of a snack or refreshment as he looked at our car. We waited for about 1/2 an hour before he was back and told us we needed a new engine! We were in shock! He also added that they were getting in touch with Kia Canada to check on our warranty and would be back. He returned with Big Mike and we were shown into his office and Mike informed us that the engine was under warranty and their dealership had rented us a car while we had to wait and had searched and found us a new engine . It would hopefully be ready to go in 5 days. We would have to pay for our accommodations but to us that was minor compared to what was being taken care of. Our engine did not arrived by the Monday expected but Milton kept in close contact with us every work day and kept us updated. The engine finally arrived the next Thursday morning and they double shifted the installation so we could have our car that day! My husbands medication was running out and because we were from another country we couldn’t get ant drug renewal. Although we understood we were getting concerned about this problem as we are seniors. Milton is the best! He made us feel like we were the most important people at the time and our problem was his. Always taking the positive side and keeping us informed. Big Mike was extremely good. Felt we were in good hands at all times. We really needed that reassurance. Even Kim the women who answered the phone was personable and concerned. We called on a number of occasions over our 10 day stay. The car ran beautifully all the way back to Canada so my assumption is that the job was well done under the hood. I have no doubt it was. We have nothing but confidence in this dealership. More

Windshield washer not working. Windshield washer fluid wasn’t dispensing at all. Service rep Milton was extremely helpful from the moment I walked in until he handed me the keys. T Windshield washer fluid wasn’t dispensing at all. Service rep Milton was extremely helpful from the moment I walked in until he handed me the keys. The warranty took care of the issue with no out of pocket costs to me. Turn around was quick and received a complementary car wash. I will certainly come back. More

Quick, courteous and efficient. Staff in the service department were there to please. They quick and they often let me know the progress of my service. All in all a pleasant experien Staff in the service department were there to please. They quick and they often let me know the progress of my service. All in all a pleasant experience More