Jackson Kia - Service Center

I enjoyed the experience with Cocoa Kia and Very good customer service. In general Excellent service! customer service. In general Excellent service! More

Always friendly and helpful - specially Thomas Roger very friendly and easy to talk to. Ready to help your needs as soon as you arrive. Five stars to service department. friendly and easy to talk to. Ready to help your needs as soon as you arrive. Five stars to service department. More

We were treated with respect and the service team worked quickly. We were driving back to Ohio when my Sorento went into limp mode, Shawn and team diagnosed the issue and corrected it fast. We were back on quickly. We were driving back to Ohio when my Sorento went into limp mode, Shawn and team diagnosed the issue and corrected it fast. We were back on the road. They were awesome! More

Cocoa kia is by far the best place to have your car service. The guys up front that check you in are knowledgeable and friendly.They kept me updated frequently and have a nice waiting area were they of service. The guys up front that check you in are knowledgeable and friendly.They kept me updated frequently and have a nice waiting area were they offer snacks. They always wash my car afterwards. Definitely recommend them. More

Kevin was amazing!!! He made sure I had everything I needed and my car was taken care of! Thank you Kevin!! needed and my car was taken care of! Thank you Kevin!! More

Went for oil change and they did a tire rotation on the house-great experience house-great experience More

Customer and service centers are great! Quick and quality service! Always helpful and understanding of all needs and concerns. service! Always helpful and understanding of all needs and concerns. More

It's worth the extra miles to for me to go to Cocoa Kia for service. Greenway Kia in Orlando (where they are rude, don't acknowledge customers, and gave me the wrong part even with vin#) needs to train wi for service. Greenway Kia in Orlando (where they are rude, don't acknowledge customers, and gave me the wrong part even with vin#) needs to train with Cocoa Kia's staff to learn excellent customer service. I have taken my Sorento to Cocoa Kia 3 times in the last few months for oil change, etc. and worked with Trey Nelems, Rick Boyle, and Shawn Flanary. On all 3 occasions, I pulled into the service bay and was immediately greeted at my car. They asked if I would be waiting there and made sure that I knew where the hospitality area was. On my first visit, Trey escorted me to the hospitality area instead of pointing in the general direction. They all made sure I knew that I was welcome to the snacks and beverages, and periodically checked on me and gave me updates. I watched them do the same with other customers. On one visit, I ended up needing additional maintenance. Rick Boyle made sure I knew what my options were and showed me the brochure with the prices so I could make a good decision. Spending a boatload of money on vehicle maintenance is never any fun, but having excellent customer service throughout the process makes it a little easier to swallow. On my 85K visit Shawn Flanary showed me their scheduled maint. brochure so that I would have a good idea of the recommended maintenance & prices for the 90K visit. Then I could budget for it, and wouldn't feel like I was sidelined when I returned in a couple months. It is obvious that someone has trained Cocoa Kia staff to provide excellent customer service. They REALLY pay attention to details: they clean the car, make sure the paper mat is removed before you get into the car, escort you to your car to make sure all is well, and they had even put my seat back in place for me! My spouse and I don't even do that for each other! Kudos to Trey, Rick and Shawn, and Kudos to whoever is in charge of making sure staff provide phenomenal service! More

Great customer service ! Always pleasant and precise. Never a long wait and maintenance is Great! Never a long wait and maintenance is Great! More

It was a very professional and quick service appointment- no complaints here! The waiting room was very clean and nice. no complaints here! The waiting room was very clean and nice. More