Jackson Ford, Inc.

Do Not Do Business Here , You Will Be Ripped Off . Agreed to 169.00 diagnostics check had my Truck for 6 months . After two months of excuses of why they hadn't gotten to it yet , I went to retrieve i Agreed to 169.00 diagnostics check had my Truck for 6 months . After two months of excuses of why they hadn't gotten to it yet , I went to retrieve it , they had there hand out for 3,250.00 for WHAT ? So they held my truck hostage til I could pay them 3,250.00 for 169.00 diagnostics scan . Paid them the money because I had to have my truck made it 10 miles and broke down , doing same exact thing as when I took it in there . DO NOT DO BUISNESS HERE , I'M WARNING YOU , I AM DISABLED AND THEY TOOK FULL ON ADVANTAGE OF THAT . So now I'm stuck owing 3,250.00 for something I still have to fix and still didn't receive a diagnostics check like we agreed UPON . JACKSON "JOKE" FORD FA-Q. More

I was charged $3252. 19 for repairs that would have been covered by warranty. They didn't check. I checked afterwards and it was covered...No they didn't refund my money. 19 for repairs that would have been covered by warranty. They didn't check. I checked afterwards and it was covered...No they didn't refund my money. Just to lazy to call and check. More

The young man that I spoke to worked with me and not only that he only gave me resources to help out with getting a car as well that he only gave me resources to help out with getting a car as well More

Did a great job helping us with the purchase of our Ford Explorer Limited Hybrid. Process was smooth and effortless. Explorer Limited Hybrid. Process was smooth and effortless. More

1. We both perceived you as rude until we were approved. 2. The pictures of the truck did not show the bed. Once it arrived (after papers were signed), it had hundreds of horrible scratches i approved. 2. The pictures of the truck did not show the bed. Once it arrived (after papers were signed), it had hundreds of horrible scratches in the bed. I am not paying thousands of dollars for a spray in liner, so I purchased a bed mat for $150.00 and a tail gate mat for $65.00. Was not at all happy about that for what we are paying on that. 3. The truck was given to us on empty. Had to fuel it up to simply get home. Should have been fueled up. 4. The oil was due to be changed within 1,000 miles of us receiving it. Should have been a fresh oil change. 5. I had to make an extra trip in for the 2nd key and the license plate bracket. Felt like they hoodwinked us! More

Poor service. Falsified my service receipt. Disrespected me professional. 2 occasions were to call when parts came in NEVER called. Don’t & WON’T reccommend. me professional. 2 occasions were to call when parts came in NEVER called. Don’t & WON’T reccommend. More

Service ENDS at the Sale. Purchasing my used vehicle was relatively pain free - until I needed to use the extended warranty the dealership sold me. I showed up the morning my Purchasing my used vehicle was relatively pain free - until I needed to use the extended warranty the dealership sold me. I showed up the morning my repair was scheduled and immediately my experience turned negative by the complete lack of organization by the service department (but this was the least of my concerns). I had a major issue with the extended warranty and requested to speak with someone about it. Oddly enough, during normal business hours, there was nobody in the dealership who could answer any questions about it. I left a message to have a general manager or owner return my call (this was 9/20). No response On 9/24, I called and nobody was available to answer my questions. I asked for a return call. No response On 10/8, I called and finally spoke to the "Finance Manager". He was going to speak to the owner and call me back. No response On 10/9, I called the "Finance Manager" back. I was told he was waiting on the owner and the warranty rep to make a decision and he would know by 10/15 and call back. No response On 10/19, I called - voicemail. I left a message. No response On 10/25, I called - voicemail again. I left another message. No response 10/26, I called and spoke with the "Finance Manager". I was told he was going to email the warranty rep and call tomorrow "no matter what". 10/27 - Hallelujah, after almost SIX WEEKS I finally receive a call. During this call I simply receive a synthetic apology told they are not even going to attempt to provide a resolution. Please think twice before doing business with this dealership. More

Went above and beyond to find me a car ! We were looking for a new car. Test drove 3 different models and decided on a Chrysler 300. Our salesman Levi was very pleasant and knowledgable . Dre We were looking for a new car. Test drove 3 different models and decided on a Chrysler 300. Our salesman Levi was very pleasant and knowledgable . Drew went out of his way to find our car quickly since they didn't have the color we desired on the lot . DJ was very helpful in the finance dept.. I've purchased several vehicles at Jacksons in Sullivan over the years, loaner car is a real plus when needing work done to my vehicle, and the entire staff is friendly and pleasant to deal with . More

Painfree process Came up from Tennessee to purchase a F150. Jackson offered a great deal over the internet, deal was made and when I showed up to pick up the new truck Came up from Tennessee to purchase a F150. Jackson offered a great deal over the internet, deal was made and when I showed up to pick up the new truck.....everything went smoothly and quickly. More

Great service Excellent service and care throughout the entire process. Jake and DJ were very helpful and explained my options very well. I left in a new car that I Excellent service and care throughout the entire process. Jake and DJ were very helpful and explained my options very well. I left in a new car that I feel I received a fair price for and was very happy with the ease of buying a new car. More