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Jackson Automotive
Macon, GA
422 Reviews
The team at Jackson Automotive Group Inc would like to welcome you to our dealership group, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new vehicles, or get a great deal on a reliable pre-owned model.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 422 reviews
July 25, 2023
This is in ref. to the Jackson Automotive Group Subaru Dealership in Macon GA. Shopping for a car I decided to check this dealer out. They serviced my Subaru in the to the Jackson Automotive Group Subaru Dealership in Macon GA. Shopping for a car I decided to check this dealer out. They serviced my Subaru in the past and I was really impressed with their staff. I find a car that I am interested in, so I call the number go through the key prompts for sales and I am immediately connected to Internet sales and tell the sales person that I want to confirm that the vehicle is there before I drove an hour. He confirms that the car is there but it is in service due to the fact that it was just taken in on a local trade and that it would not be available on the lot to be seen and that it would be Monday or Tuesday before he would know if the vehicle clears service. At this point my question was. " Why would you show it in inventory if it is not available?" My thoughts at this time is that this is a "lost leader" The sales person on the line takes my name and number and ensures that he will call me "as soon as I hear something " This call was at 10:39 AM and at 10:46 AM I get an email that says "GREAT NEWS!! The Subaru Forester is available and ready for you to experience! It is in great shape has been through our Safety Inspection. Our VIP Internet Price is $12,299 plus taxes/fees!" I'm thinking this guy as pulled some strings or something. I responded to him that I would be there today around 3:30. No response, I shot him a text and no response. I call the dealership at 2:00 to confirm the car is there. Automated answering service is telling me they are closed and that their hours are 9am-6pm on Saturday-----IT IS SATURDAY. I check his email again and find his number in the signature. I call. He answers, I tell him I got the email about the vehicle being ready and that I on my way. His response was that the car is NOT ready. I am near speechless with this guy. He tells me that the email is automated and it's part of the process. I ask him "Please tell me that you see how misleading this email is?" Something in the tone or lack of in his voice leads me to believe that this is from the sales manager(s) or Jackson Automotive Group and that they have not vetted or trained their staff to be effective and efficient in the process. I have been in commission sales for over 15 years, when I had someone wanting to spend their money or after I spent time and effort on my pitch or presentation (like the vehicle on their site before it was ready) and was closing the deal, I made sure my goods and or services were ready. VERY disappointed. More
by bikerepdrew
Employees Worked With
Jante' Flynn
March 21, 2022
Intended to purchase my second Subaru from this dealer. That was until it was revealed to me that the pricing online including "The Internet Price Today" was xx. We drove the car and told Mike to write it That was until it was revealed to me that the pricing online including "The Internet Price Today" was xx. We drove the car and told Mike to write it up. Write it up he did! Came back to the desk and added $4200 to MSRP Claiming it was a hard to get model and they were justified in doing that. Not much discussion after that. A manager came in to try to convince me ,I said no and left. Got the feeling Mgr thought Mike gave us the inflated figures the day before and we were aware before test drive. Had he I'd never have wasted my time. We bought the same car the same day at MSRP with no xx from Stiver Subaru in Decatur. The whole process couldn't have been more pleasurable. AVOID Subaru of Macon!!!!!!! There are much better choices. More
by RCGILL
Employees Worked With
Mike Memminger
