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Jackson Automotive

Macon, GA

Overview
Reviews
4.8
422 Reviews
The team at Jackson Automotive Group Inc would like to welcome you to our dealership group, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new vehicles, or get a great deal on a reliable pre-owned model.
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4775 Riverside Drive

Macon, GA

31210

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Showing 422 reviews

November 06, 2025

1. I made an appointment well in advance for 7:30 am. I told the dealership I would be sitting waiting. It took them four hours to change the oil. No explanation, and no one came out to tell us what progre More

by SUSANMARIEJONES1015
Recommend Dealer
No
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Nov 07, 2025 -

Jackson Automotive responded

Susan, we're disappointed to see that your recent service visit took longer than expected and that you weren't kept informed throughout the process. We always aim to provide a seamless and well-communicated service, so it's concerning to see that we let you down on this occasion. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

November 06, 2025

Agents were very efficient and very pleasant. They put my car where it was easily accessible when work was completed and washed it too More

by CATS31008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Nov 07, 2025 -

Jackson Automotive responded

We’re glad our team made your experience smooth and positive at Subaru of Macon. We look forward to assisting you with any future needs. Safe travels!

November 06, 2025

Professional, Kind, prompt, thoughtful. I am overjoyed by the entire purchasing and service experience. Awesome staff More

by Jsutliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Nov 07, 2025 -

Jackson Automotive responded

We're overjoyed to read your kind review! Thank you for choosing Subaru of Macon and for sharing your feedback. See you next time!

November 06, 2025

Very welcoming and friendly. Know how to treat their customers right. Would recommend them to anyone that needs great service. More

by BURKHOLDERS21
Recommend Dealer
Yes
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Nov 07, 2025 -

Jackson Automotive responded

It’s feedback like yours that reminds the whole team why we do what we do! Thanks for your support, from all of us at Subaru of Macon!

November 06, 2025

Great communication and friendly service managers. Knowledgeable mechanic. Got finished in a timely manner. Will be going back. More

by BIGSTIXGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Nov 11, 2025 -

Jackson Automotive responded

Thank you for sharing your great feedback about our team! See you again at Subaru of Macon!

November 06, 2025

Staff is always very friendly and knowledgeable . They got my car done in a hour which was good. Just not happy about the price, labor was 245 for one hour of work, wish I made that much per hour, an More

by CHRISJLAFAVE
Recommend Dealer
Yes
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Nov 07, 2025 -

Jackson Automotive responded

Chris - it's great to read your compliments about our team, but we regret to hear that you're disappointed with our pricing. Your feedback will be shared internally to help improve our transparency going forward. Thank you, and if there's anything else we can do for you, please feel free to reach out. - Subaru of Macon

November 05, 2025

Both men were helpful and honest regarding the different things that required service. Good communication regarding an unexpected change in completion time. More

by CBWASHBURN
Recommend Dealer
Yes
Employees Worked With
Matthew Kennedy and Sean McCrackin
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Nov 06, 2025 -

Jackson Automotive responded

We are proud to have a helpful and honest team. Thank you for choosing Subaru of Macon and for sharing your experience with us!

November 05, 2025

They went above and beyond my expectations. Professional and calm throughout the entire process Thorough More

by Psmall54
Recommend Dealer
Yes
Employees Worked With
Jamie,Brian
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Nov 06, 2025 -

Jackson Automotive responded

We're happy our team exceeded your expectations! Thank you for choosing Subaru of Macon and for sharing your experience. We wish you safe travels ahead!

November 05, 2025

Great experience. Friendly people, comfortable waiting area, and the work was done quickly and efficiently. The communication with staff on the process was excellent. More

by EZELL5965
Recommend Dealer
Yes
Employees Worked With
Jamie
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Nov 06, 2025 -

Jackson Automotive responded

We're glad you had a great experience with our team! Thank you for choosing Subaru of Macon and for sharing your positive feedback. We hope to see you back again down the road!

November 05, 2025

The experience is fine the staff is friendly enough. I just feel like I'm getting taken advantage of every time I get something done More

by aundramacklin
Recommend Dealer
No
Employees Worked With
It doesn't matter I just feel ripped off every time I go there. 2,
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Nov 06, 2025 -

Jackson Automotive responded

Aundra, it's disappointing to hear that we haven't left you with a better impression and we would appreciate the opportunity to get a better understanding of your concerns. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

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