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Jackson Acura - Service Center

Roswell, GA

4.8
5,012 Reviews

5,012 Reviews of Jackson Acura - Service Center

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February 18, 2025

Fast and efficient service. But, still waiting to have recalls fixed on my MDX Acura More

by cehanns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Cody was very friendly and accommodating and helpful anytime. I had a question About my warranty More

by jerrymcclain35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Nick is honest, helpful and efficient . On my last service, it was taking longer than anticipated and he got me a loner car so I could make my meeting. This act of customer service was mos More

by karilcampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Overall a smooth and easy experience. Well done to all. Thank you. The RDX is an excellent car. More

by jahansen53
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
February 13, 2025

They know me and my vehicle very well and always treat us both with the optimum of professionalism. More

by birdslc
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
February 12, 2025

Have been a customer for probably close to 15 years. Always a positive painless experience More

by MCMARKETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

I came in for service. They suggested other things to have fixed. I got a second opinion and found out one of the items that was suggested is in fact, not damaged nor does More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
February 09, 2025

Service was Ok. Only one person handling customers. Took longer than I thought to do oil change. I get the feeling this dealership is trying to give and impressio More

by chatty01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Jackson Acura responded

Thank you for sharing your feedback with us. We regret that your recent experience did not fully meet the high standards we set for customer service. We consistently strive to provide fast, efficient service and recognize the importance of a well-staffed, attentive environment. Your comments regarding the wait time and customer attention are appreciated and will be taken into consideration as we look to improve. Please know that this is not reflective of the level of service we aim to deliver, and we are committed to providing an experience that exceeds your expectations in the future. We truly value your business and are here for any further assistance you may need. Warm Regards, Jackson Acura Team

February 07, 2025

I trust them, they seem to give you hone stt opinions and recommendations Thank you More

by sm0k3y33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Jackson Acura responded

Thank you for your wonderful review! We truly appreciate your trust in us and are glad to hear that our honest opinions and recommendations have made a positive impact. We’re always here to help and provide the best service possible. If you need anything else, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

February 06, 2025

We had an appointment, and dropped the car off with the attendant and told him who we were and that we would wait for service. After an hour of waiting, we had to ask about our car. They did not know who More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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