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Jackson Acura - Service Center

Roswell, GA

4.7
4,855 Reviews
Call Service Center (770) 650-4000

4,855 Reviews of Jackson Acura - Service Center

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September 21, 2024

Jackson Acura is a top-notch dealership. Friendly employees in each department. The service department is efficient and gets the work done within a reasonable amount of time. This is the More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that you have had a top-notch experiences at Jackson Acura. Our team strives to create a friendly and efficient environment in every department, and it's fantastic to know that we met your expectations. We take pride in providing exceptional service to our customers, and your feedback reassures us that we're on the right track. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

September 18, 2024

Great customer interaction on phone and in person. Appreciated the detailed walkthrough of service completed at pick up. More

by Tough Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your feedback! We’re thrilled to hear that you had a positive experience both over the phone and in person. At Jackson Acura, we believe in maintaining open communication and ensuring our customers are fully informed about the services performed on their vehicles. Your satisfaction is our priority, and we truly appreciate your trust in us. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

September 13, 2024

Yvonne is always a pleasure to work with. She is helpful and responsive each time we visit. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that Yvonne consistently provides you with helpful and responsive service. At Jackson Acura, we strive to create an exceptional experience for all our customers, and it’s wonderful to know that Yvonne is making a positive impact during your visits. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

September 13, 2024

We always ask for Yvonne who is terrific. We can count on her and the service technicians. More

by linda and ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Yvonne consistently provides you with exceptional service and that you can rely on her and our service technicians. At Jackson Acura, we pride ourselves on building strong relationships with our customers and ensuring that every visit is a positive experience. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to your next visit! Warm Regards, Jackson Acura Team

September 12, 2024

Service was great enjoy the lounge area and I like the fact that you can see your car getting serviced More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your feedback! We’re delighted to hear that you had a great service experience and enjoyed our lounge area. At Jackson Acura, we take immense pride in our commitment to transparency and customer satisfaction. It’s part of our core values to create a welcoming and comfortable environment for all our visitors. We believe that every interaction should be seamless, ensuring you feel informed and valued throughout your visit. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

September 11, 2024

I have been using Jackson Acura Roswell for almost ten years now and Nick Covino is the best! Always listens, we discuss and then decide on a course of action. More

by Haroldhharrisonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words and for being a loyal customer for nearly ten years! We’re thrilled to hear that Nick Covino consistently provides you with exceptional service by listening and collaborating on the best course of action for your vehicle. Your trust in us truly means everything, and we look forward to continuing to meet your needs for many more years to come. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

September 09, 2024

Had service appointment scheduled and was told originally 45-60 minutes. At arrival was told 2 hours. Just for an oil change. If making appointment I expect to be in and out otherwise ask me to come back whe More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall who I worked with.
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Sep 24, 2024 -

Jackson Acura responded

Thank you very much for your feedback. We're sorry to hear about the discrepancy in wait time during your recent service appointment. We understand how important it is to have an accurate estimate, especially for something as routine as an oil change. While we strive to accommodate all our customers promptly, there can be unforeseen circumstances that cause delays. Your comments will help us improve our communication regarding wait times. We truly appreciate your understanding and hope to provide you with a more seamless experience in the future. If you have any further concerns, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 08, 2024

My service at Jackson Acura been a pleasure to deal with and I look forward to doing more business in the future with. Thanks again! Yvonne More

by stanette1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that your experience with us has been a pleasure. Yvonne and the entire team strive to provide the best service possible, and we truly appreciate your trust in us. We look forward to serving you again in the future. If you ever need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 06, 2024

The staff at service center was very helpful and the service was done on time. More

by skaushik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that our service center staff provided you with helpful support and that your service was completed on time. We strive to ensure our customers have a seamless experience, and your feedback encourages us to keep up the great work. If you have any further needs, please don't hesitate to reach out! Warm Regards, Jackson Acura Team

September 05, 2024

Nick is great to work with. He has top notch customer service, and does a great job of explaining what is needed or what you should consider at your next appointment. More

by MSMELANIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your positive feedback! We're glad to hear that Nick provided you with top-notch customer service and clear explanations regarding your vehicle's needs. Our team is dedicated to ensuring every visit is informative and helpful, and it’s wonderful to know Nick made a positive impact on your experience. We truly appreciate your trust in us and look forward to seeing you at your next appointment. If you need anything in the meantime, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

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