Jackson Acura - Service Center

Jackson Acura responded

Thank you for your fantastic review! We're thrilled to hear that Reggie made your car buying experience so seamless, especially with your considerations about switching to an EV. Our team at Jackson Acura is dedicated to providing exceptional service so you can find your perfect fit, and it's wonderful to know that we met your expectations. We truly appreciate your kind words and are proud to be recognized as one of the best dealerships in the metro Atlanta area. If you need anything else or have questions in the future, please feel free to reach out. We look forward to assisting you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're delighted to hear that Reggie was attentive to your needs and made the purchasing process enjoyable. At Jackson Acura, we strive to create a welcoming environment where our customers feel valued and understood so they can find their perfect fit. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If you need anything else or have questions in the future, please feel free to reach out. We appreciate your trust in us and look forward to serving you again. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We’re thrilled to hear that Cody provided you with helpful service and that your transaction went smoothly. We strive to make every visit efficient and enjoyable, and it’s great to know you appreciated our waiting area as well. If you have any questions or need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you promptly with your dead battery. We understand that car issues can be stressful, and we're committed to making your experience as smooth as possible, even when unexpected challenges arise. If you need anything else or have further questions, don't hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your incredible feedback! We are honored to be your go-to dealership in Atlanta and truly appreciate your continued trust in us for your automotive needs. It’s our commitment to provide efficient and exceptional customer service, and we’re glad to hear that you’ve continued to have positive experiences with our team. Thank you for being a valued member of the Jackson Acura family - We look forward to welcoming you back again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience during your vehicle recall service. It's great to know that Mohammed provided you with excellent communication and arranged a ride home for your convenience. At Jackson Acura, we strive to exceed our customers' expectations, and we're glad to see that reflected in your visit. If you need anything else, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to assisting you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear that Yvonne Russell and her team consistently provide you with excellent service. At Jackson Acura, we take pride in delivering top-notch support and ensuring our customers feel valued and cared for. If you need anything else, please don't hesitate to reach out. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear Puneet Soni, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the delay in response. We strive to maintain competitive pricing while delivering high-quality service, and we regret that we did not meet your expectations this time. At Jackson Acura, we are dedicated to earning our customers' business and loyalty, and we take pride in providing quality service and want to ensure that our customers feel they receive fair and competitive pricing. Our commitment to our customers is at the heart of our business, and your insights will help us evaluate our offerings. If you have further concerns or would like to discuss your experience, please don’t hesitate to reach out directly at (678) 259-9391. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Respectfully, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you had an excellent overall service experience and that your concerns were minimal. We appreciate your understanding regarding the time it took, and we are continuously working to improve our efficiency. If you need anything else, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you even better in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback. We’re pleased to hear that you had a positive experience with our dealership and that your vehicle was serviced well. However, we sincerely apologize for the experience you had with your advisor. It’s our goal to provide attentive and respectful service to all our customers, and we’re sorry to learn that we fell short in this instance. Your comments will be addressed with our team to ensure we uphold our commitment to excellent customer service. If there's anything more we can do for you, please don't hesitate to reach out. We value your business and hope to serve you better in the future. Warm Regards, Jackson Acura Team