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Jackson Acura - Service Center

Roswell, GA

4.7
4,855 Reviews
Call Service Center (770) 650-4000

4,855 Reviews of Jackson Acura - Service Center

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October 13, 2024

Service rep was helpfull and cordial. Im now sorry I cant remember his name. Wait room was comfortable. Heads up about other service concerns was appreciated. They seemed very experience More

by Meat Fossil59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember anyone's name.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our service representative. It's great to know you found our waiting area comfortable and appreciated the heads-up about additional service concerns. We pride ourselves on our experienced team and are glad you felt well taken care of. Plus, we always aim to leave our customers with a sparkling clean car! If you ever need assistance in the future, don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

October 13, 2024

I was very pleased with the completeness and timeliness of the service and recall repair. This was my first experience with Acura, and I was very happy. I appreciated the text updates, thorough review of m More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that your initial experience with Acura exceeded your expectations. Our team works hard to ensure a smooth and efficient service process, and we’re glad you found our communication and support helpful during your visit. It’s great to know you’re enjoying your MDX, and we look forward to providing you with exceptional service again in the future! Warm Regards, Jackson Acura Team

October 12, 2024

Horrible liars. Worst dealer in Georgia. Stay away if you know what’s good for you. More

by DOUGLAS TINKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

October 11, 2024

Went in for oil change. I guess I got bumped to the back even though I had appointment and was waiting. Told me 1.5 hours, ended up being 3 hours. More

by john m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially regarding the wait time for your oil change. It's important to us that our customers receive timely service, and we regret that we fell short in this instance. We appreciate your patience and understanding, and if you have any further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience in the future. Warm Regards, Jackson Acura Team

October 11, 2024

Nick did a wonderful job keeping me informed on what was going on with my car and getting me to and from work More

by hnd
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that Nick provided you with excellent communication regarding your vehicle service and made your experience more convenient by helping with your transportation needs. Ensuring our customers feel informed and supported is a top priority for us, and it’s great to know we succeeded in your case. If there's anything else you need, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 11, 2024

Everything was a great experience. Reggie was fantastic as always. This is the sixth vehicle I have leased with him More

by AMontes
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie is the best and who I trust with automobile transactions
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

October 10, 2024

Been having my car serviced by both for many years - both very good and have done a very good job More

by rob.wehr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience! We're delighted to hear that you’ve been satisfied with the service you’ve received over the years. Our team takes pride in providing consistent, high-quality care for our customers’ vehicles. Your continued trust in us truly means a lot, and we look forward to many more years of serving you! Warm Regards, Jackson Acura Team

October 10, 2024

Sabri is great. I would highly recommend him. He makes the experience great . Compared to past associates i worked with More

by Ashish Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that Sabri made your experience exceptional. Our team is dedicated to providing top-notch service, and it's great to know that Sabri stood out compared to your past experiences. Your recommendation truly means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 09, 2024

As always service was accomplished with no hassles and completed with no add ons. Car was cleaned very well. Yvonne was her usually pleasant and helpful self. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We’re delighted to hear that your service experience was hassle-free and that Yvonne once again provided you with her usual excellent support. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 09, 2024

Not well organized, when I. Called in for an oil change service said no problem bring it in. When I brought it in they could not perform a simple oil change. More

by Mitul.Patel73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Sabri
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your feedback, and I apologize for the delay and inconvenience you experienced during your recent visit. We strive for a seamless and organized service experience for all our customers, and it's clear we fell short in your case. We truly appreciate you bringing this to our attention, and we are committed to improving our communication and processes to better serve you in the future. If there are still any outstanding issues, please don't hesitate to reach out to us. We hope to have the opportunity to provide you with a better experience next time. Warm Regards, Jackson Acura Team

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