Jackson Acura - Service Center

All in the Details My service representative Brittany was very helpful in giving me an overall Acura experience. I had just purchased my TLX from another dealer and she My service representative Brittany was very helpful in giving me an overall Acura experience. I had just purchased my TLX from another dealer and she recommended that I talk to the Product Specialist, Bob, if I have any questions about my new car while I waited. She also put me in a loaner when the system miscommunicated part availability for my car. The return was prompt with great in-between communication. More

Always great service I have always had a great experience with the service department and Nick, the service rep. He has always made me feel my concerns and time are import I have always had a great experience with the service department and Nick, the service rep. He has always made me feel my concerns and time are important. More

Jackson Acura Service Department I want to thank Cody, Brandon and Jimmy for helping me to take care of my Acura. They are the Service Reps that I want to do business with. They are I want to thank Cody, Brandon and Jimmy for helping me to take care of my Acura. They are the Service Reps that I want to do business with. They are knowledgeable, helpful and friendly. Cody helped me to change the front light when my car was still under the warranty. Even though it was a complex situation Cody did his best to make his customer happy. Brandon is always helpful. He arranged my drive back home after I dropped my Acura for oil change one busy morning at the Jackson Service Departmet so I could work from home. It saved me tons of time! Another time he helped me to connect my phone with my Acura. And he also directed me to the sales department when my old Acura was being checked out due to some serious problem. Then I ended up purchasing this Acura 2015 RDX. Jimmy was my driver that day when oil change took a little longer due to a busy morning there. It was such a pleasure to have such a driver! He was very pleasant, kind and personable. He made my day! Upon our arrival back to Acura Servuce Departmetn Jimmy also arranged my prompt checkout with another Service Rep while Brandon was away from his desk. Thank you Cody, Brandon and Jimmy for your excellent service at Jackson Acura Service department! You make me want to come back there for all my Acura servicing needs. More

Work done correctly. Was able to get into loaner car quickly and on my way in the morning. Work done correctly and on time. Other options for maintenance presented but no Was able to get into loaner car quickly and on my way in the morning. Work done correctly and on time. Other options for maintenance presented but not pushed. Car returned clean. More

Great customer service Cody at Jackson Acura is always professional, knowledgeable, and willing to go above and beyond. My experience has always been consistent since movin Cody at Jackson Acura is always professional, knowledgeable, and willing to go above and beyond. My experience has always been consistent since moving here two years ago. More

Work done correctly So happy with the job these guys did on my MDX. I will refer friends and family to visit Jackson Acura in the future. See u guys soon. So happy with the job these guys did on my MDX. I will refer friends and family to visit Jackson Acura in the future. See u guys soon. More

A 1 service and brake fluid flush As far as I know, the service was needed and done correctly. I was, however, disappointed that the car was not vacuumed as this was part of the servi As far as I know, the service was needed and done correctly. I was, however, disappointed that the car was not vacuumed as this was part of the service (wash and vacuum). I had removed everything from the inside of the car and trunk area to make it easier for whomever does it. I always look forward to that as part of on the service.....but just disappointed this time. More

Excellent experience. Your staff understood my needs Your people really understood my need and took action quickly. The environment of the office is very friendly. The coffee is good. Just a minor issue Your people really understood my need and took action quickly. The environment of the office is very friendly. The coffee is good. Just a minor issue, the wait time is a little long after I was told it was almost finished. More

Great service and had a great experience at Jackson accura I would definitely recommend this to all and Brandon helped me and applied Costco discount when requeste and had a great experience at Jackson accura I would definitely recommend this to all and Brandon helped me and applied Costco discount when requested More

Airbag recall appt Quick and courteous service from Brittney. I was in out and in less than two hours for air bag recall and front brake replacement. Nice waiting area w Quick and courteous service from Brittney. I was in out and in less than two hours for air bag recall and front brake replacement. Nice waiting area with free coffee and snacks. Regards, Russell McMillan More