Jackson Acura - Service Center

Radio repair Though I was not happy that I had to replace a radio, the service department was helpful. Car was diagnosed and fixed within 24 hours . A loaner car w Though I was not happy that I had to replace a radio, the service department was helpful. Car was diagnosed and fixed within 24 hours . A loaner car was requested and provided which helped in that I didn't have to suffer the inconvenience of not having a car during the repair More

Airbag recall My husband called on a Saturday to schedule to have the airbag recall on our TL taken care of. The girl's phone was messing up so she texted him. She My husband called on a Saturday to schedule to have the airbag recall on our TL taken care of. The girl's phone was messing up so she texted him. She told him he had an appt set for Wed, he realized there was never a time agreed upon so he called back on Monday and talked to the same girl, and she said the appt was set for 11am. I got there at 1050am, and the lady at the front says that I do not have an appt. She worked me in anyways, and then asks if we were told I could have a loaner, I say 'No.' She says, 'Good, bc we dont have any.' She then takes me back to the girl that will help get my car taken care of, who is the girl my husband had talked to, and she's less than talkative. Not friendly, but not necessarily rude. Ultimately, my car got taken care of, and that's what matters. Will I go back for anything else concerning my car? Probably not. Do I love my TL? Absolutely. More

Great service. Brandon know about cars Great service, place is always clean. Thanks for the water and juice provided at all times. Everyone I have encountered with is friendly and always Great service, place is always clean. Thanks for the water and juice provided at all times. Everyone I have encountered with is friendly and always smiling. More

Outstanding service! We had an A1 service scheduled but when we arrived the wait time was longer than expected. Brittany Green went into action to understand our timing a We had an A1 service scheduled but when we arrived the wait time was longer than expected. Brittany Green went into action to understand our timing and scheduled errands that day. She immediately took ownership and provided us with a loaner car while our car was being serviced. Brittany also identified the need to replace the transmission fluid which once explained to us we were happy to be able to add to our service appointment. In the end we have been customer's for 11 years through three new car purchases. What we experienced during this routine service appointment is why we keep coming back again and again. Thank you More

Dealership Service Dealership is clean the service was precise and performed in a timely manner as well. In addition the people were all found to be very knowledgeable b Dealership is clean the service was precise and performed in a timely manner as well. In addition the people were all found to be very knowledgeable being able to address and answer every question. More

Brakes and alignment Great service, helpful staff, comfortable environment, always willing to provide transportation, clearly explaining options and work needed, great fol Great service, helpful staff, comfortable environment, always willing to provide transportation, clearly explaining options and work needed, great follow up, did what they said, when they said they would do it More

Brittiany was great, super helpful~ Brittiany was the very personable, the best service since I bought the car. I will definitely call her every time I should need service, without a dou Brittiany was the very personable, the best service since I bought the car. I will definitely call her every time I should need service, without a doubt. More

Service The service rep was efficient, friendly and helpful. I did notice there didn’t seem to be enough service advisors on duty, and those were scrambling t The service rep was efficient, friendly and helpful. I did notice there didn’t seem to be enough service advisors on duty, and those were scrambling to get everyone covered. On the whole, however, it was a good experience. More

Great team I love Jackson Acura. Nick Covino is an awesome. I have been coming to Jackson for 5 years and never been disappointed with the speed, price and frien I love Jackson Acura. Nick Covino is an awesome. I have been coming to Jackson for 5 years and never been disappointed with the speed, price and friendliness More

Service on 2005 Acura TSX My daughter's call had an issue late Friday evening and I submitted an online appointment for Saturday afternoon. Nick and Service team evaluated thi My daughter's call had an issue late Friday evening and I submitted an online appointment for Saturday afternoon. Nick and Service team evaluated this issue and explained to me the cause of the problem. They also reviewed other engine points to make sure everything else was good and safe for my daughter's car. More