Jackson Acura - Service Center

Long wait I had a 9:30 AM appointment to get a new tire. I was told the appointment was not complicated and would take about 90 minutes. At 11:00 AM, I asked I had a 9:30 AM appointment to get a new tire. I was told the appointment was not complicated and would take about 90 minutes. At 11:00 AM, I asked for status and learned they had not even looked at the car. The work was finally completed around 1:00 PM. I am a regular customer and get all my service done at Jackson Acura. If they were so busy, they should not have booked the appointment. Is it too much to ask to have the work completed when I have an appointment? More

Perfect timing I was in for A1 service, I arrived when my appointment was scheduled. I was told it would take 70min to do the service and wash my car. It took exac I was in for A1 service, I arrived when my appointment was scheduled. I was told it would take 70min to do the service and wash my car. It took exactly the time I was told and then I was back on the road. More

Accessories added to MDX From the first phone call to schedule the appointment up until the text from Acura to say that my car was ready, Cody & Ayesha were helpful, professio From the first phone call to schedule the appointment up until the text from Acura to say that my car was ready, Cody & Ayesha were helpful, professional & very pleasant to work with. More

Great service !!! Good folks at Jackson Acura !!!! Efficient and friendly people ! Always happy to go there !!! Thanks Nick for getting me in quickly and arranging fo Good folks at Jackson Acura !!!! Efficient and friendly people ! Always happy to go there !!! Thanks Nick for getting me in quickly and arranging for a ride !!! More

Quality setvice The service was quick and easy. I appreciate the consistency of the service department I have used this service since the purchase of my RDX in Aug The service was quick and easy. I appreciate the consistency of the service department I have used this service since the purchase of my RDX in Aug of 2012. No complaints. More

Great service! I went in to have my battery replaced and my oil changed. I had no appointment and it was about an hour before closing. No problem! They took care of I went in to have my battery replaced and my oil changed. I had no appointment and it was about an hour before closing. No problem! They took care of everything. More

All in the Details My service representative Brittany was very helpful in giving me an overall Acura experience. I had just purchased my TLX from another dealer and she My service representative Brittany was very helpful in giving me an overall Acura experience. I had just purchased my TLX from another dealer and she recommended that I talk to the Product Specialist, Bob, if I have any questions about my new car while I waited. She also put me in a loaner when the system miscommunicated part availability for my car. The return was prompt with great in-between communication. More

Always great service I have always had a great experience with the service department and Nick, the service rep. He has always made me feel my concerns and time are import I have always had a great experience with the service department and Nick, the service rep. He has always made me feel my concerns and time are important. More

Jackson Acura Service Department I want to thank Cody, Brandon and Jimmy for helping me to take care of my Acura. They are the Service Reps that I want to do business with. They are I want to thank Cody, Brandon and Jimmy for helping me to take care of my Acura. They are the Service Reps that I want to do business with. They are knowledgeable, helpful and friendly. Cody helped me to change the front light when my car was still under the warranty. Even though it was a complex situation Cody did his best to make his customer happy. Brandon is always helpful. He arranged my drive back home after I dropped my Acura for oil change one busy morning at the Jackson Service Departmet so I could work from home. It saved me tons of time! Another time he helped me to connect my phone with my Acura. And he also directed me to the sales department when my old Acura was being checked out due to some serious problem. Then I ended up purchasing this Acura 2015 RDX. Jimmy was my driver that day when oil change took a little longer due to a busy morning there. It was such a pleasure to have such a driver! He was very pleasant, kind and personable. He made my day! Upon our arrival back to Acura Servuce Departmetn Jimmy also arranged my prompt checkout with another Service Rep while Brandon was away from his desk. Thank you Cody, Brandon and Jimmy for your excellent service at Jackson Acura Service department! You make me want to come back there for all my Acura servicing needs. More

Great customer service Cody at Jackson Acura is always professional, knowledgeable, and willing to go above and beyond. My experience has always been consistent since movin Cody at Jackson Acura is always professional, knowledgeable, and willing to go above and beyond. My experience has always been consistent since moving here two years ago. More