Jackson Acura - Service Center

Radio repair Though I was not happy that I had to replace a radio, the service department was helpful. Car was diagnosed and fixed within 24 hours . A loaner car w Though I was not happy that I had to replace a radio, the service department was helpful. Car was diagnosed and fixed within 24 hours . A loaner car was requested and provided which helped in that I didn't have to suffer the inconvenience of not having a car during the repair More

Scheduled transmission service I took my car in for scheduled service and received prompt and great service. The service was completed in the timeframe given and all my questions we I took my car in for scheduled service and received prompt and great service. The service was completed in the timeframe given and all my questions were answered. More

Excellent Service ! Courteous, fast and professional! I have had multiple people wait on me in the past and the high service level is always consistent. Thanks this ti ! Courteous, fast and professional! I have had multiple people wait on me in the past and the high service level is always consistent. Thanks this time for Brittiany and her professional and friendly attitude. More

Brittany is AMAZING!! Service was exceptional! Thanks to Brittany, best experience at Jackson! She went above & beyond to ensure my experience was great! Thank you so much Service was exceptional! Thanks to Brittany, best experience at Jackson! She went above & beyond to ensure my experience was great! Thank you so much for everything! More

Highly recommend Visited the dealership for an oil change and was met with exceptional friendliness and service! Britney was awesome with answering my questions and ke Visited the dealership for an oil change and was met with exceptional friendliness and service! Britney was awesome with answering my questions and keeping me informed on the procedure. The waiting area itself was as clean and customer friendly as it gets, and following the maintance, the car was washed and vacuumed free of charge. Service exceeded my expectations More

Airbag recall My husband called on a Saturday to schedule to have the airbag recall on our TL taken care of. The girl's phone was messing up so she texted him. She My husband called on a Saturday to schedule to have the airbag recall on our TL taken care of. The girl's phone was messing up so she texted him. She told him he had an appt set for Wed, he realized there was never a time agreed upon so he called back on Monday and talked to the same girl, and she said the appt was set for 11am. I got there at 1050am, and the lady at the front says that I do not have an appt. She worked me in anyways, and then asks if we were told I could have a loaner, I say 'No.' She says, 'Good, bc we dont have any.' She then takes me back to the girl that will help get my car taken care of, who is the girl my husband had talked to, and she's less than talkative. Not friendly, but not necessarily rude. Ultimately, my car got taken care of, and that's what matters. Will I go back for anything else concerning my car? Probably not. Do I love my TL? Absolutely. More

Great service. Brandon know about cars Great service, place is always clean. Thanks for the water and juice provided at all times. Everyone I have encountered with is friendly and always Great service, place is always clean. Thanks for the water and juice provided at all times. Everyone I have encountered with is friendly and always smiling. More

Outstanding service! We had an A1 service scheduled but when we arrived the wait time was longer than expected. Brittany Green went into action to understand our timing a We had an A1 service scheduled but when we arrived the wait time was longer than expected. Brittany Green went into action to understand our timing and scheduled errands that day. She immediately took ownership and provided us with a loaner car while our car was being serviced. Brittany also identified the need to replace the transmission fluid which once explained to us we were happy to be able to add to our service appointment. In the end we have been customer's for 11 years through three new car purchases. What we experienced during this routine service appointment is why we keep coming back again and again. Thank you More

Dealership Service Dealership is clean the service was precise and performed in a timely manner as well. In addition the people were all found to be very knowledgeable b Dealership is clean the service was precise and performed in a timely manner as well. In addition the people were all found to be very knowledgeable being able to address and answer every question. More

Brakes and alignment Great service, helpful staff, comfortable environment, always willing to provide transportation, clearly explaining options and work needed, great fol Great service, helpful staff, comfortable environment, always willing to provide transportation, clearly explaining options and work needed, great follow up, did what they said, when they said they would do it More