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Jackson Acura - Service Center

Roswell, GA

4.8
5,023 Reviews
Call Service Center (770) 650-4000

5,023 Reviews of Jackson Acura - Service Center

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May 24, 2024

Yvonne is a pleasure to work with. I trust her and I look forward to working with her when I take my car to the service center. More

by sethpesek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Yvonne has provided you with excellent service and that you trust her expertise. At Jackson Acura, we strive to ensure that every interaction with our service team is a positive one, and Yvonne exemplifies our commitment to customer satisfaction. We're grateful for your trust and loyalty, and we look forward to continuing to provide you with top-notch service every time you visit our service center. If you ever need anything else, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

May 24, 2024

I always receive excellent customer service experience; the team is always attentive to my needs. More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that you consistently receive excellent customer service at Jackson Acura. Providing attentive service and meeting our customers' needs are top priorities for us, and we're delighted that our team has been able to deliver on that promise for you. Your satisfaction is our ultimate goal, and we're truly grateful for your continued support and loyalty. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

May 24, 2024

Every time I bring my car to Jackson Acura, the service level is the same -superb! Wouldn’t go anywhere else. More

by MRH0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit. If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition! Warm Regards, Jackson Acura Team

May 21, 2024

I’ve had better experiences at this location. Brake squeal not fixed after I mentioned it being an issue. Paid for wiper inserts for front when needed OEM rear wiper done. Received 10% discount f More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
Report | Print
Jun 27, 2024 -

Jackson Acura responded

Thank you for sharing your feedback. We apologize for not addressing the brake squeal and the mix-up with the wiper inserts during your recent visit. Customer satisfaction is the most important to us, and we regret not meeting your expectations this time. We aim to provide exceptional service every visit, and we appreciate your patience with the wait. We're pleased to hear that your more recent visit met the standards you've come to expect from Jackson Acura. Please contact us if there is anything else we can do for you. We truly value your business and look forward to the opportunity to restore your confidence in our service. Warm Regards, Jackson Acura Team

May 20, 2024

Yvonne Russell always gives top notch professional service with a smile. I trust her judgement when explaining needed repairs. At my last service visit we decided the cost of the repairs did not make More

by DISNEYDAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne continues to provide you with top-notch professional service and that she helped you make an informed decision about your car repairs. We understand the importance of trust when it comes to vehicle maintenance, and we're glad to know that Yvonne's expertise has earned your confidence. Congratulations on your new MDX purchase with Sergio's assistance! We're delighted that you're pleased with your new car and look forward to continuing to provide you with excellent service for years to come. If you ever need anything else, don't hesitate to reach out. Happy driving! Warm Regards, Jackson Acura Team

May 20, 2024

Jackson Acura treats you like family - Every one there! !!….… I’ll never buy anywhere else.! More

by jaimemarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

May 20, 2024

Nick, for many years now, has been a reliable and capable provider of quality service. I ask for him by name when I deliver my car for maintenance and upkeep. My wife and I are glad he's at Jackson. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Nick has consistently provided you with reliable and high-quality service over the years. It's wonderful to know that you and your wife specifically ask for him by name when bringing in your car for maintenance. At Jackson Acura, we take pride in our dedicated team members like Nick, who strive to deliver exceptional service. We look forward to continuing to serve you and your wife for many more years to come! Warm Regards, Jackson Acura Team

May 19, 2024

Cody is. The best technician. He explains the services needed very clearly. I really like this dealership. More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Cody provided you with exceptional service and that you appreciate his clear explanations of the services needed. At Jackson Acura, we strive to provide top-notch service and transparency to our customers. It's wonderful to know that you're happy with our dealership! If there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 19, 2024

Yvonne in the service department needs more adequate training in customer service skills. She is rude and condescending. Her approach to treating and interacting with customers is highly unsophisticat More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Jackson Acura responded

Dear Bob, Thank you for taking the time to provide feedback on your recent service visit with our service department. I sincerely apologize for any inconvenience or dissatisfaction you encountered. We take customer service seriously, and I am sorry to hear that Yvonnes’s service did not meet your expectations. Please be assured that we will address this issue promptly by providing additional training to Yvonne to improve her customer service skills. Thank you again for bringing this to our attention, and I hope you will give us another opportunity to serve you better in the future. Warm Regards, Rodney Jones Service Manager (678) 259-9391

May 16, 2024

Cameron was very helpful and very professional. In addition to assisting me with the the service of my Integra, he was also guided me through the recall process on my MDX. I am always happy to wo More

by Quality Geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Cameron provided you with helpful and professional service, both with your Integra and guiding you through the recall process on your MDX. At Jackson Acura, we take pride in our personalized approach to customer service, and we're glad to hear that our neighborhood business atmosphere contributes to that. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

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