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Jackson Acura - Service Center

Roswell, GA

4.7
4,855 Reviews
Call Service Center (770) 650-4000

4,855 Reviews of Jackson Acura - Service Center

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October 25, 2024

Have always had a positive experience at Jackson Acura and Yvonne is very attentive and helpful. Highly recommend them for your routine service. More

by JCESCAMILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Jackson Acura responded

Thank you for taking the time to share your kind words! We are so glad to hear that you’ve had positive experiences with us, and we truly appreciate your continued trust in Jackson Acura. Yvonne is a valued member of our team, and we’re happy to know she provided the attentive service you deserve. Your recommendation means a lot to us, and we look forward to assisting you with your routine service needs in the future. Please don’t hesitate to reach out if there’s anything more we can do for you! Warm Regards, Jackson Acura Team

October 24, 2024

This dealership puts customer first! They always make sure the customer is satisfied. I never use another dealership. This dealership makes me feel at home. Also, they have quick service More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Reggie in sales is phenomenal! I absolutely loved working with him!
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Nov 12, 2024 -

Jackson Acura responded

Thank you so much for your kind words and loyalty to Jackson Acura! We're thrilled to hear that you feel at home with us and that our commitment to customer satisfaction and efficiency makes each visit worthwhile. Ensuring a welcoming experience is at the core of our values, and it’s wonderful to know we’ve earned your continued trust. We’re here whenever you need us, and we look forward to serving you for many more visits! Warm Regards, Jackson Acura Team

October 24, 2024

excellent service by the team and supported by Sabri as service consultant. Keep it up More

by pradeep.nair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sabri
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Nov 12, 2024 -

Jackson Acura responded

Thank you for your encouraging words! We're thrilled to know you experienced excellent service with the support of Sabri as your service consultant. We take pride in providing attentive and thorough care for our clients, and feedback like yours motivates us to continue our commitment to exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again! Warm Regards, Jackson Acura Team

October 24, 2024

Another great experience at Jackson Acura. Regular maintenance + new tires. Jackson continues to exceed my expectations even when the reason for coming by is just standard maintenance. More

by jross30005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful feedback! We’re delighted to hear that your recent visit for maintenance and new tires was another positive experience. Exceeding expectations, even with routine service, is something our team strives for every day, and it’s incredibly rewarding to know we’ve made that difference for you. We truly appreciate your loyalty and look forward to continuing to support all your vehicle needs with the same dedication. Don’t hesitate to reach out if there's anything else we can assist you with! Warm Regards, Jackson Acura Team

October 24, 2024

Sabri was excellent. They were able to address my issue quickly despite busy conditions due to a recall. More

by Parrott4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri excellent
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Nov 12, 2024 -

Jackson Acura responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Sabri provided excellent service and that our team could address your issue promptly. We’re committed to prioritizing our customers’ needs, and it’s great to know we were able to make your visit smooth and efficient. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

October 22, 2024

I am very satisfied with the quality customer service that I received from Jackson Acura!! More

by pjlfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you were satisfied with the quality of customer service you received. Providing exceptional service is at the heart of what we do, and we’re grateful for your trust in Jackson Acura. If there’s anything more we can do to assist you in the future, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

October 22, 2024

Hands down Jackson Acura is the best! The service department is always top notch. Nick has been my go to for over a decade. I've purchased 3 cars from their dealership and my family ha More

by RAMY940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri
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Nov 06, 2024 -

Jackson Acura responded

Thank you so much for the glowing review and for your continued loyalty over the years! We’re truly honored to be your trusted dealership and service provider. It’s wonderful to hear that Nick has consistently taken great care of you, and we’re thrilled that you’re enjoying your MDX. We work hard to create exceptional experiences for our customers, and it’s gratifying to know we’ve earned your trust and recommendation. Your support means the world to us, and we look forward to continuing to serve you and your family in the future. Warm Regards, Jackson Acura Team

October 21, 2024

Professional business acumen and peace of mind know your Acura is up to manufacturer’s quality standards. More

by threedon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback and the five-star rating! We take great pride in maintaining the highest standards for both sales and service, ensuring that every customer’s Acura is in top condition. It’s rewarding to know that our commitment to quality and professionalism has provided you with peace of mind. We truly appreciate your trust in us and look forward to continuing to meet your needs. Warm Regards, Jackson Acura Team

October 20, 2024

Awesome service from the service representative and staff! The wait time was a little longer than usual but they remained professional and keep me updated. More

by qjohnlcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our service team and that their professionalism and updates made a difference during your visit. While we apologize for the extended wait time, it’s wonderful to know that our team kept you informed throughout. Your satisfaction is our top priority, and we’re always here to make each visit as seamless as possible. We appreciate your patience and look forward to serving you again soon! Warm Regards, Jackson Acura Team

October 19, 2024

This dealership has always been on the level in providing great service and incredible follow up for our Acura MDX. All the work that was promised and quotes have always been spot on. Our car is always c More

by Wallace. P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for your 5-star review! We’re delighted to hear that our team consistently meets your expectations for your Acura MDX. Providing clear and accurate information, maintaining transparency, and delivering on promises are values we take pride in, and it’s wonderful to know they’ve made a difference in your experience. We look forward to continuing to keep your MDX in top shape and providing you with the service and care you can count on. Warm Regards, Jackson Acura Team

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