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4,988 Reviews of Jackson Acura - Service Center
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March 25, 2025
Yvonne was beyond helpful throughout the whole process. I will definitely be back for more service work I will definitely be back for more service work More
by Lindseyamosrealty
Verified CustomerEmployees Worked With
March 24, 2025
Yvonne is amazing and efficient at her job. It was very busy and i was going to come back another time. After talking to Yvonne, i decided to come back for my car later that day. It was very busy and i was going to come back another time. After talking to Yvonne, i decided to come back for my car later that day. More
by luz_sanchez
Employees Worked With
March 24, 2025
Yvonne is very proficient at her job. She is very knowledgeable about the workings of my car. I was treated with respect and professionalism. My car was done is less time than estimat She is very knowledgeable about the workings of my car. I was treated with respect and professionalism. My car was done is less time than estimated. I have always used Jackson Acura for all my vehicle servicing and have been pleased. Appreciate the snacks and soft drinks! More
by Barbara
Employees Worked With
March 24, 2025
The car was brought in for a recall repair, which was overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, lea overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, leaving us stranded. The car had to be towed to the dealership, and I needed an Uber ride to get to the car rental since I had a business flight the next day. Although the car was ready the following day, I could not pick it up, return the rental, and make my flight in time. The Service Manager agreed to cover the towing cost, but he did not agree to reimburse me for the two days of car rental. I sent the invoice via email on March 24 but have not received a response. One of the most disappointing aspects of this ordeal is that not a single representative from the Service Department took responsibility or offered an apology for the faulty work. A little compassion goes a long way. This experience has significantly damaged my perception of the dealership, and I would not consider purchasing a vehicle from Jackson in the future. More
by l_gilmer
Employees Worked With
March 23, 2025
Yvonne really looks out for the customer and goes above and beyond EVERY TIME I go in to service my vehicle. and beyond EVERY TIME I go in to service my vehicle. More
by E. Lagarde
Employees Worked With
March 23, 2025
Customer service is always amazing and Yvonne is always professional and efficient. She always has great communication. I would highly recommend her! professional and efficient. She always has great communication. I would highly recommend her! More
by abeldick
Employees Worked With
March 22, 2025
I was very satisfied with the quality of service that I received from Jackson Acura!! It is always a wonderful experience!! received from Jackson Acura!! It is always a wonderful experience!! More
by pjlfree
Employees Worked With
March 22, 2025
I had a flat tire late in the afternoon on a Friday and managed to get to the dealership. Although the team was swamped, Yvonne was able to squeeze me in and I was in and out in an hour. Nick has always be managed to get to the dealership. Although the team was swamped, Yvonne was able to squeeze me in and I was in and out in an hour. Nick has always been my go-to because he has been amazing since I've started using Jackson Acura. Now I can say that I have two go-to's in Yvonne and Nick. Thank you! More
by Theresa
March 22, 2025
Fast and courteous I was greeted immediately. My car was ready in less than the time estimated. Waiting area was pleasant. My car was ready in less than the time estimated. Waiting area was pleasant. More
by rachelnoel1022
March 22, 2025
Pleasant experience from beg to end. I am very happy with acura Jackson roswell! All around great! I am very happy with acura Jackson roswell! All around great! More
by lknudson7788
Employees Worked With
