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Jackson Acura - Service Center

Roswell, GA

4.8
5,017 Reviews
Call Service Center (770) 650-4000

5,017 Reviews of Jackson Acura - Service Center

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October 17, 2024

The staff of the Jackson Acura was very kind and made a professional explanation about the EV. More

by hiroharu_japan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with a professional explanation about our EV offerings. We believe in empowering our customers with the information they need to make informed decisions, and it’s wonderful to know we could assist you in that regard. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

October 16, 2024

She did not talk yo me nicely. She had some aggression in the tone when she addressed me because I requested for a specific service adviser. More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us. We apologize if our interaction did not reflect the respect and courtesy we strive to deliver in every customer experience. Our commitment is to provide a welcoming and accommodating environment, and it’s important that our team communicates professionally at all times. We appreciate your feedback, as it helps us improve, and we'd like the opportunity to restore your confidence in our service. Please feel free to reach out to discuss any unresolved concerns; we are here to help. Warm regards, Jackson Acura Team

October 14, 2024

Excellent service, from setting the appointment, to expecting my arrival, to finishing the work faster than we expected. Also a nice dealership with plenty of amenities. More

by KLFMDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We're thrilled to hear that your experience with us exceeded your expectations, from the appointment scheduling to the quick completion of your service. We take pride in providing excellent customer care and ensuring our dealership offers a comfortable atmosphere with great amenities. Your feedback encourages us to continue delivering the best service possible. If you need anything else, please don't hesitate to reach out. We look forward to welcoming you back for your future needs! Warm Regards, Jackson Acura Team

October 13, 2024

I was very pleased with the completeness and timeliness of the service and recall repair. This was my first experience with Acura, and I was very happy. I appreciated the text updates, thorough review of m More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that your initial experience with Acura exceeded your expectations. Our team works hard to ensure a smooth and efficient service process, and we’re glad you found our communication and support helpful during your visit. It’s great to know you’re enjoying your MDX, and we look forward to providing you with exceptional service again in the future! Warm Regards, Jackson Acura Team

October 13, 2024

Service rep was helpfull and cordial. Im now sorry I cant remember his name. Wait room was comfortable. Heads up about other service concerns was appreciated. They seemed very experience More

by Meat Fossil59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember anyone's name.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our service representative. It's great to know you found our waiting area comfortable and appreciated the heads-up about additional service concerns. We pride ourselves on our experienced team and are glad you felt well taken care of. Plus, we always aim to leave our customers with a sparkling clean car! If you ever need assistance in the future, don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

October 12, 2024

Horrible liars. Worst dealer in Georgia. Stay away if you know what’s good for you. More

by DOUGLAS TINKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

October 11, 2024

Went in for oil change. I guess I got bumped to the back even though I had appointment and was waiting. Told me 1.5 hours, ended up being 3 hours. More

by john m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially regarding the wait time for your oil change. It's important to us that our customers receive timely service, and we regret that we fell short in this instance. We appreciate your patience and understanding, and if you have any further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience in the future. Warm Regards, Jackson Acura Team

October 11, 2024

Everything was a great experience. Reggie was fantastic as always. This is the sixth vehicle I have leased with him More

by AMontes
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie is the best and who I trust with automobile transactions
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

October 11, 2024

Nick did a wonderful job keeping me informed on what was going on with my car and getting me to and from work More

by hnd
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that Nick provided you with excellent communication regarding your vehicle service and made your experience more convenient by helping with your transportation needs. Ensuring our customers feel informed and supported is a top priority for us, and it’s great to know we succeeded in your case. If there's anything else you need, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 10, 2024

Sabri is great. I would highly recommend him. He makes the experience great . Compared to past associates i worked with More

by Ashish Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that Sabri made your experience exceptional. Our team is dedicated to providing top-notch service, and it's great to know that Sabri stood out compared to your past experiences. Your recommendation truly means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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