Jackson Acura - Service Center

Jackson Acura responded

Thank you for sharing your experience! We’re thrilled to hear that you felt valued and well taken care of by our team. Providing exceptional service and creating a welcoming environment are at the heart of our business values, and it’s wonderful to know we succeeded in making your visit memorable. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We’re thrilled to hear you had a courteous and professional experience with us. Providing quick and efficient service, along with little touches like the complimentary car wash, is how we aim to exceed expectations. We truly appreciate your loyalty and look forward to welcoming you back for future visits. If there’s ever anything you need, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your 5-star review! We're delighted to hear that Nick and our technicians provided you with a quick and efficient visit while maintaining their high level of expertise. Delivering exceptional service in a timely manner is always our goal, and it’s wonderful to know we met your expectations. We greatly value your trust in us and look forward to assisting you again in the future. If there’s anything you need, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We are so glad to hear that you are satisfied with the quality of service you received at Jackson Acura. We always strive to deliver the best possible experience, and it’s great to know that we met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that Nick continues to provide you with an excellent and efficient service experience. Your satisfaction is our top priority! If you need anything else, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for the 5-star review! We’re so pleased to hear that our team kept you well-informed and delivered timely service to meet your needs. Ensuring our customers feel confident and cared for throughout the service process is a top priority for us. Your trust means so much, and we look forward to continuing to exceed your expectations in the future. Please don’t hesitate to reach out if you need anything! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your feedback. We’re sorry to hear that your oil filter and tire rotation visit took longer than expected. We understand that your time is valuable, and we truly apologize for any inconvenience this may have caused. We are continuously reviewing our processes to ensure better efficiency and a more timely experience for all of our customers, so we regret missing the mark for you. If you have any further concerns, please feel free to reach out directly. We appreciate your understanding and hope to serve you better in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're so glad to hear that Yvonne took great care of your Acura. It's fantastic to know that you had such a positive experience. We truly appreciate your loyalty and look forward to continuing to serve you and your vehicle. If you need anything in the future, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your experience! We're so glad to hear that your check-in process was easy and that we met your expectations for service time. We take great pride in providing clear communication and efficiency for all our customers. We're also happy you found the waiting area comfortable. If there’s anything else we can assist you with, please don't hesitate to let us know. Your feedback is truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us! We are thrilled to hear that Yvonne provided excellent service and that you appreciated her assistance. We sincerely apologize for the delay in getting your vehicle serviced and understand your frustration. We strive to respect our customers' time and aim to make every appointment as efficient as possible. Your experience highlights an area where we can improve, and we will certainly review our scheduling processes to avoid such delays in the future. We hope to continue serving you and earn your full satisfaction next time. Warm Regards, Jackson Acura Team