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5,016 Reviews of Jackson Acura - Service Center
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December 10, 2024
Quick service when I needed it; done exceptionally well! Fit me in a very busy day’s schedule. Fit me in a very busy day’s schedule. More
by jpjstein
Verified CustomerEmployees Worked With
December 08, 2024
Great experience getting my car serviced at Jackson Acura! Will be returning for future service work. Acura! Will be returning for future service work. More
by smyum4
Employees Worked With
December 07, 2024
Nick was good, not salesman type. Love to service my car with Jackson Acura anytime. Love to service my car with Jackson Acura anytime. More
by n2
Employees Worked With
December 06, 2024
I am very satisfied with the quality customer service that I received from Jackson Acura! that I received from Jackson Acura! More
by pjlfree
Employees Worked With
December 04, 2024
First time visiting this service department. Had the pleasure of dealing with Nick Covino. I've never felt so uncomfortable and unwelcome at a service department of what is supposed to be consi Had the pleasure of dealing with Nick Covino. I've never felt so uncomfortable and unwelcome at a service department of what is supposed to be considered a reputable establishment. From the minute I sat down, he started off rude, arrogant and condescending. He wouldn't look at me, and actually said, 'why did you bring the car to us' after I explained the issue in detail, and told me I should be taking it back to the last dealer who serviced it, even though that previous service was routine, not even related, and a less convenient location for me. He was combative and acted as if they didn't want to investigate the issue, doing everything he could to keep me from leaving the vehicle. Even sighed out loud, when I said the the $190 diag fee was fine, as if that was going to make me walk away. He has no business interfacing with customers if this is how treats them. Acura deserves better. I've never walked out of a service center due to this kind of treatment until today. Thanks to his manager Rodney for attempting to save a customer, but first impressions are everything. After owning 4 Acura's and 5 Honda's over the last 20 years, and working with many dealers in the area, the trust is lost on this place, they will never get my business. More
by gnckuz
December 04, 2024
Very helpful and knowledgeable in reference of my MDX, she is always willingly to listen to my concerns. she is always willingly to listen to my concerns. More
by sharon_devore
Employees Worked With
December 03, 2024
Excellent customer service by Mike Maximillian & Yvonne in resolving an issue I faced when setting up the service appt. in resolving an issue I faced when setting up the service appt. More
by jtricandure
Employees Worked With
November 30, 2024
Excellent knowledge about the features and answered all my questions. Had it ready to roll out the next day and process was so easy. Would buy there again! my questions. Had it ready to roll out the next day and process was so easy. Would buy there again! More
by PMADDOXGA
Employees Worked With
November 27, 2024
Great service and help. Nick is always helpful anytime I’ve been come into the service center Nick is always helpful anytime I’ve been come into the service center More
by ebyrum23
Employees Worked With
November 27, 2024
This service was great. But on our previous RDX we had you install mud guards. There was a gap between the mud guard and the body of the car, maybe 1/8", where water could g But on our previous RDX we had you install mud guards. There was a gap between the mud guard and the body of the car, maybe 1/8", where water could get in and be trapped. I was unhappy but did not bring it back because I did not want you to do more drilling to move them. More
by Gary
Employees Worked With
