Jackson Acura - Service Center

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with us was pleasant and straightforward from start to finish. Providing exceptional service with honesty and professionalism is a core part of our values, and we're glad it made a positive impact during your visit. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We're thrilled to hear that Nick exceeded your expectations and provided you with excellent service. We strive to deliver professional and attentive care to all our customers, and we're so glad to know your experience was a great one. If you need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your wonderful 5-star review! We’re delighted that our team could provide you with a smooth and efficient maintenance experience. We strive to make every visit as seamless as possible, and it's great to hear that we achieved that for you. If you need assistance in the future, don't hesitate to reach out. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear n2, Thank you for sharing your feedback with us. While we’re pleased to hear you found our pricing fair, we regret that certain aspects of your experience did not meet expectations. We sincerely apologize for any frustration caused by the service recommendations and the issue with the locking lugs during your visits. At Jackson Acura, we strive to provide transparent and trustworthy service while ensuring consistent attention to every detail across all our technicians. Your feedback is invaluable in helping us identify areas for improvement, and we will address these concerns with our team to enhance both communication and precision in handling your vehicle. We deeply value your trust and would appreciate the opportunity to restore your confidence in us. Please don’t hesitate to reach out directly so we can address your concerns and deliver the exceptional service you deserve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We’re so glad to hear that Cody provided you with such excellent service. His clear communication, attention to detail, and commitment to keeping you informed are exactly what we strive for. We're proud to have him as part of our team, and we truly appreciate your recognition of his efforts. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your wonderful 5-star review, Layne! We're delighted to hear that Yvonne provided you with such exceptional service during your visit. At Jackson Acura, we are committed to offering the highest level of care, and it’s great to know that Yvonne went above and beyond to ensure your RDX was taken care of with professionalism and attention to detail. Your kind words truly mean a lot to us, and we’re grateful for the opportunity to serve you. If you ever need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We're thrilled to hear that Yvonne has consistently provided you with excellent service. She truly goes above and beyond to make every customer feel comfortable and valued. At Jackson Acura, we strive to create positive and welcoming experiences, and we're glad that our team has been able to do that for you. If there's ever anything you need, please don't hesitate to reach out. We look forward to continuing to serve you in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We’re thrilled to hear that your arrival and write-up process was smooth and that we were able to get your vehicle ready ahead of schedule. At Jackson Acura, we strive to deliver efficient and timely service, and we're glad to have met your expectations. If there's anything else you need, please don't hesitate to let us know. We look forward to assisting you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your excellent 5-star review! We’re thrilled to hear that our team provided clear communication and courteous service regarding repairs and costs. At Jackson Acura, we believe in transparency and ensuring our customers feel informed and valued. We look forward to assisting you with all your future needs and appreciate your continued trust! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with our professional staff and that our service met your expectations. At Jackson Acura, we always strive to provide timely and high-quality service, along with thoughtful recommendations to support your needs. If you should need anything else, please don't hesitate to reach out. We truly appreciate your feedback and look forward to continuing to serve you in the future! Warm Regards, Jackson Acura Team