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Jackson Acura - Service Center

Roswell, GA

4.8
5,013 Reviews

5,013 Reviews of Jackson Acura - Service Center

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December 25, 2024

Yvonne was personable, kind and very communicative as a service consultant. Jackson Acura dealership was beautiful and clean. All employees I spoke with were nice and willing to help. I even received a rid More

by KENNEDY9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corday (I think) who valeted me
December 25, 2024

Everyone at Jackson Acura is customer oriented and helpful. Yvonne reviewed the entire invoice with me and answered all my questions. More

by Juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

I wouldn’t give this dealership 15 minutes of your time or $15,000 of your money. More

by James cranmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
December 23, 2024

I brought my car to the dealer and they was able to look at it the same they and to have a diagnostic ready for me , thanks Nick. More

by N2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

I had my car serviced at Jackson Acura on December 19. My car has over 89k mileage so I had quite a lot of service items needing to be addressed. Nick Covino was my service advisor. I always request Nick More

by Kjtool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Jackson Acura responded

Thank you for sharing your fantastic experience with our service department! We’re thrilled to hear that Nick provided the exceptional service you’ve come to expect. His professionalism, attentiveness, and friendly demeanor are qualities we deeply value in creating a seamless experience for our customers. It’s great to know that our technicians completed all the necessary work promptly and thoroughly, ensuring your car was back on the road the same day. Your recommendation truly means a great deal to us and reinforces our commitment to excellence in every aspect of our service. If you ever need anything, don’t hesitate to reach out—we’re here to help! Warm Regards, Jackson Acura Team

December 22, 2024

I’ve already sent in my review right after my good experience with Yvonne. But since then I’ve received many, many, many more requests for reviews! I think one is enough! More

by sharront
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

The service consultants provided good customer service and the facility is really nice - really good for doing work while waiting. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pri
Jan 13, 2025 -

Jackson Acura responded

Thank you for your 5-star review! We're glad to hear you had a positive experience with our service consultants and were comfortable at our dealership. Creating a welcoming space where our guests can stay productive during their visits is important to us, and we're pleased it added to your satisfaction. If you need anything, please don't hesitate to reach out. We hope to welcome you back in the future! Warm Regards, Jackson Acura Team

December 20, 2024

everyone was very pleasant and straight forward with everything! very satisfied from the moment i came in to the moment out! More

by ALEXWKING2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with us was pleasant and straightforward from start to finish. Providing exceptional service with honesty and professionalism is a core part of our values, and we're glad it made a positive impact during your visit. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

December 19, 2024

Great service, completed beyond my expectations. Nick was on top of my appointment & very professional. More

by jpporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Jackson Acura responded

Thank you for your 5-star review! We're thrilled to hear that Nick exceeded your expectations and provided you with excellent service. We strive to deliver professional and attentive care to all our customers, and we're so glad to know your experience was a great one. If you need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

December 19, 2024

Extremely professional and helpful staff who always seem to make maintenance work easy, simple and fast. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Jackson Acura responded

Thank you so much for your wonderful 5-star review! We’re delighted that our team could provide you with a smooth and efficient maintenance experience. We strive to make every visit as seamless as possible, and it's great to hear that we achieved that for you. If you need assistance in the future, don't hesitate to reach out. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

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