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Jackson Acura - Service Center

Roswell, GA

4.8
5,012 Reviews
Call Service Center (770) 650-4000

5,012 Reviews of Jackson Acura - Service Center

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January 18, 2025

Nick did a great job helping my service experience be smooth and easy. Good communication on letting me know what is going on More

by evan_harbot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Jackson Acura responded

Thank you for your great review! We’re so glad to hear that Nick made your service experience smooth and easy. Clear communication is key, and we’re thrilled that he kept you informed every step of the way. At Jackson Acura, we are committed to providing top-notch service with integrity, transparency, and attention to detail to ensure the best experience for our customers. We truly appreciate your feedback and look forward to continuing to provide excellent service for your vehicle. If you need anything else, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

January 17, 2025

Was my first visit at Jackson Acura. Great experience working with Yvonne. Was able to get me scheduled pretty quickly and gave very honest feedback on what needed to be fixed and what w More

by hsj23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Jackson Acura responded

Thank you for your fantastic review! We’re thrilled that your first visit to Jackson Acura was such a positive experience. It’s wonderful to hear that Yvonne provided you with efficient scheduling and honest, clear advice about your vehicle’s needs. We’re committed to offering transparent and dependable service, and we’re so happy that we earned your trust! If there’s anything else we can do, please don’t hesitate to reach out. We look forward to assisting you with any future service needs! Warm Regards, Jackson Acura Team

January 11, 2025

Nick is always very helpful! I never have to wait too long. I like the small offices in the waiting area. They are really helpful for getting some work done while I wait. More

by brandonlongshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for your thoughtful review! We're so glad to hear that Nick continues to provide helpful service and that our waiting area setup supports your productivity while you visit. Providing a comfortable and efficient experience for our guests is really important to us, and we appreciate your feedback. If you need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

January 10, 2025

Cody provided great customer service. He answered our requests. I the future, we would request his assistance again. Thank you More

by letysag
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for your thoughtful review! We're glad to hear that Cody provided you with great service and was able to meet your needs. It’s wonderful to know you’d trust him to assist you again in the future. If there's anything we can do to make your next visit a 5-star experience, please feel free to share your feedback. We appreciate your support and look forward to serving you again! Warm Regards, Jackson Acura Team

January 10, 2025

They make good repairs, and they communicate on good time. They have all the parts needed for your Acura More

by famak6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Jan 13, 2025 -

Jackson Acura responded

Thank you for your fantastic 5-star review! We're pleased to hear that our team's timely communication and quality repairs made your experience a positive one. Providing efficient service with genuine Acura parts is part of our commitment to excellence. If you need anything else please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 10, 2025

They promptly addressed my issue and resolved it. Moreover, they had advised me at a prior service that my battery could get low given its age and what to watch for. Based on the prior advice, we cau More

by ckadams2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for your thoughtful 5-star review! We're so pleased our team could address your concerns promptly and that our proactive guidance helped you avoid a more significant issue. Providing knowledgeable, transparent service is a key part of our commitment to customer care. We truly appreciate your trust and look forward to assisting you with any future needs! Warm Regards, Jackson Acura Team

January 10, 2025

My experience was wonderful. The service department always does an amazing job. I will definitely be taking my car back. More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for your 5-star review! We're delighted to hear you had a wonderful experience with our service department. Consistently providing top-quality care and ensuring our customers feel confident returning is always our goal. We truly appreciate your loyalty and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 10, 2025

Great service department. Always helpful about staying ahead of any problems that our Acura might have. More

by brunsoncrewof7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for your fantastic 5-star review! We're so pleased to hear that our service team continues to provide helpful care and proactive support to keep your Acura in top shape. Staying ahead of potential issues is part of our commitment to delivering reliable, high-quality service you can trust. If you ever need anything, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

January 10, 2025

Nick is very receptive and handles everything with professionalism. I would buy another car from Jackson Acura More

by Hoffleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're delighted to hear that Nick provided such professional service and made your experience a positive one. His attentive approach reflects our ongoing dedication to exceptional service and customer satisfaction. We truly appreciate your loyalty and look forward to the opportunity to assist you again when you're ready for your next vehicle! Warm Regards, Jackson Acura Team

January 10, 2025

Good service all the time. Have not encountered any issues. Communication is good and the waiting area is nice. More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for sharing your feedback! We're pleased to hear you've consistently received good service and appreciated our communication and waiting area. Your satisfaction is truly important to us, and we’re committed to maintaining the positive experience you've had. If there's anything we can do to make your next visit a 5-star experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

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