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5,012 Reviews of Jackson Acura - Service Center
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February 06, 2025
Worse than being told, based on a 32 error code printout, that my 2009 Acura MDX wasn’t worth fixing, and that I could throw it away, give it away, or just keep driving it, was the experience I had in dealin that my 2009 Acura MDX wasn’t worth fixing, and that I could throw it away, give it away, or just keep driving it, was the experience I had in dealing with such an unfriendly, disinterested, service consultant, named Nick. I was sorry I chose to bring my car to Jackson Acura and I would not return, for any reason. More
by Bob Kauffman
Employees Worked With
February 06, 2025
I came in to get my oil change, 4 wheel alignment, and my tire rotation done on my TLX Type S. I was watching from the window and saw the technician ram my wheels into the lifter. Secondly, during tire rotat tire rotation done on my TLX Type S. I was watching from the window and saw the technician ram my wheels into the lifter. Secondly, during tire rotation he did not inspect my tires. Before my tire rotation, I didn’t know I had a nail in my tire. It was not until overnight that I lost 5 psi on my front left tire. He did not even check to see the condition of the tires. Thirdly, he set up the tire pressure wrong. My tires requires 36 psi in the front and 33 psi on the rear. My car was returned to me with 36 psi all around. This is the 2nd time I went here and messed up my tire pressure. When I got my car back, my car smelled musky like a body odor. It makes me feel like they don’t even cover the hair in a plastic wrap. I am truly disappointed in Acura service. Even just looking at the technicians through the window, I noticed the younger technicians tends to horse around. It makes me not want to come back here at all. I’m going to stick with Ed Voyles for now. Driving an extra 10-15 minutes for Jackson Acura does not feel worth it. More
by Trung Le
Verified CustomerEmployees Worked With
February 06, 2025
Service is always great. Will buy another Acura when I wear this one out so we can keep working with Yvonne, she is great. Will buy another Acura when I wear this one out so we can keep working with Yvonne, she is great. More
by jimbobmirocha
Employees Worked With
February 04, 2025
Yes my service was excellent and outstanding. It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the cu It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the customer service a “100”. The service is always exceptionally high and I give Jackson Acura High praise because they truly care about their customers from Rodney Jones, Reggie Hammond, Paul Silverman, Yvonne Russell, Joey Andrews, Michael Cunningham, and Harvey Jackson and the rest of the staff their @ Jackson Acura for their loyalty and dedication that I have experienced on a constant basis. Hands down the best facility. Thanks once again for your continued support. The best Acura dealership hands down and I am living proof throughout my experience since being part of the Acura Family since around about 2009. More
by JACKSON.TIMOTHY24
Employees Worked With
January 31, 2025
New to bringing my car to this dealership (was loyal to another metro Atlanta Acura dealer) and impressed with the service and honest quotes on repairs. Prompt service as well. another metro Atlanta Acura dealer) and impressed with the service and honest quotes on repairs. Prompt service as well. More
by Kjt9
Employees Worked With
January 30, 2025
Excellent customer service. They are the best service department I've ever used. Thank you! They are the best service department I've ever used. Thank you! More
by LG727
Employees Worked With
January 30, 2025
I had a very quick and efficient experience with Nick and Jackson Acura. My problem was fixed and I am a happy customer. Jackson Acura. My problem was fixed and I am a happy customer. More
by mlizek31210
Employees Worked With
January 30, 2025
Great service and good staff. They really value customer time and listen to your feedback. They really value customer time and listen to your feedback. More
by Kunal
Employees Worked With
Other Employees :
Cameron Hilden
January 30, 2025
We live in Newnan, GA where there is a brand new Acura dealership but we would rather drive the 62 miles to Jackson Acura to have our RDX serviced. We have owned many Acuras and lived in many states. We dealership but we would rather drive the 62 miles to Jackson Acura to have our RDX serviced. We have owned many Acuras and lived in many states. We have been in the greater Atlanta area for over 10 years and Nick Covino is the most knowledgeable and professional service representative in the area. More
by Strakerr68
Employees Worked With
