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Jackson Acura - Service Center

Roswell, GA

4.7
4,855 Reviews
Call Service Center (770) 650-4000

4,855 Reviews of Jackson Acura - Service Center

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November 21, 2024

A quick & time efficient visit which Nick and the technicians handled with their usual high level of competancy. More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

I am very satisfied with the quality of service that I received from Jackson Acura!! More

by pjlfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Jackson Acura responded

Thank you for your kind words! We are so glad to hear that you are satisfied with the quality of service you received at Jackson Acura. We always strive to deliver the best possible experience, and it’s great to know that we met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

November 20, 2024

Nick always takes care of me and my vehicle. He gets me in and out in a timely manner. More

by REBECCADZ
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2024

Kept informed about my vehicle’s status & what repairs were needed. And everything was completed on the same day. More

by jpporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Jackson Acura responded

Thank you for the 5-star review! We’re so pleased to hear that our team kept you well-informed and delivered timely service to meet your needs. Ensuring our customers feel confident and cared for throughout the service process is a top priority for us. Your trust means so much, and we look forward to continuing to exceed your expectations in the future. Please don’t hesitate to reach out if you need anything! Warm Regards, Jackson Acura Team

November 13, 2024

For some reason this oil filter and tire rotation visit took almost 3 hours, unacceptable More

by mdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Jackson Acura responded

Thank you very much for your feedback. We’re sorry to hear that your oil filter and tire rotation visit took longer than expected. We understand that your time is valuable, and we truly apologize for any inconvenience this may have caused. We are continuously reviewing our processes to ensure better efficiency and a more timely experience for all of our customers, so we regret missing the mark for you. If you have any further concerns, please feel free to reach out directly. We appreciate your understanding and hope to serve you better in the future! Warm Regards, Jackson Acura Team

November 13, 2024

Yvonne was awesome and took great care of our Acura. We will continue to use Jackson Acura for our vehicles service. More

by sengebre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're so glad to hear that Yvonne took great care of your Acura. It's fantastic to know that you had such a positive experience. We truly appreciate your loyalty and look forward to continuing to serve you and your vehicle. If you need anything in the future, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

November 07, 2024

Easy check in. Reasonable time for service and was within time stated by service rep. Waiting area good size ans ok equiped. More

by JPSSANBORN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience! We're so glad to hear that your check-in process was easy and that we met your expectations for service time. We take great pride in providing clear communication and efficiency for all our customers. We're also happy you found the waiting area comfortable. If there’s anything else we can assist you with, please don't hesitate to let us know. Your feedback is truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

November 05, 2024

Jackson Acura always goes above and beyond when servicing my 2022 Acura MDX Aspec. The service advisors ensure I am satisfied prior to pick up. I highly recommend this dealership More

by Howellso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Jackson Acura continues to exceed your expectations when servicing your 2022 Acura MDX A-Spec. Our service advisors take great pride in ensuring every detail is addressed and that you’re completely satisfied before picking up your vehicle. It’s customers like you that make our job so rewarding, and we truly appreciate your trust in us. If there's anything else we can assist with, please don't hesitate to reach out. We're grateful for your recommendation and look forward to continuing to provide exceptional service for you in the future! Warm Regards, Jackson Acura Team

November 05, 2024

Yvonne is wonderful to work with. It is not her fault. I had an 11:00 appt for an oil change and service. They did not get to my car until much later than that. I did not leave the de More

by Nonnieburke
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Jackson Acura responded

Thank you for sharing your feedback with us! We are thrilled to hear that Yvonne provided excellent service and that you appreciated her assistance. We sincerely apologize for the delay in getting your vehicle serviced and understand your frustration. We strive to respect our customers' time and aim to make every appointment as efficient as possible. Your experience highlights an area where we can improve, and we will certainly review our scheduling processes to avoid such delays in the future. We hope to continue serving you and earn your full satisfaction next time. Warm Regards, Jackson Acura Team

November 05, 2024

Nick, my service consultant, always does an excellent job! And Jackson Acura provides reliable, quality service! Highly recommend! More

by jandksewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Jackson Acura responded

Thank you so much for your kind words! We're thrilled to hear that Nick continues to provide excellent service, and that you are consistently satisfied with the reliable and quality care at Jackson Acura. Your recommendation truly means the world to us, and we look forward to serving you again in the future! If you need anything else, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

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