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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,741 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,741 reviews

December 22, 2024

I’ve already sent in my review right after my good experience with Yvonne. But since then I’ve received many, many, many more requests for reviews! I think one is enough! More

by sharront
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 22, 2024

I had my car serviced at Jackson Acura on December 19. My car has over 89k mileage so I had quite a lot of service items needing to be addressed. Nick Covino was my service advisor. I always request Nick More

by Kjtool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for sharing your fantastic experience with our service department! We’re thrilled to hear that Nick provided the exceptional service you’ve come to expect. His professionalism, attentiveness, and friendly demeanor are qualities we deeply value in creating a seamless experience for our customers. It’s great to know that our technicians completed all the necessary work promptly and thoroughly, ensuring your car was back on the road the same day. Your recommendation truly means a great deal to us and reinforces our commitment to excellence in every aspect of our service. If you ever need anything, don’t hesitate to reach out—we’re here to help! Warm Regards, Jackson Acura Team

December 21, 2024

The service consultants provided good customer service and the facility is really nice - really good for doing work while waiting. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pri
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Jan 13, 2025 -

Jackson Acura responded

Thank you for your 5-star review! We're glad to hear you had a positive experience with our service consultants and were comfortable at our dealership. Creating a welcoming space where our guests can stay productive during their visits is important to us, and we're pleased it added to your satisfaction. If you need anything, please don't hesitate to reach out. We hope to welcome you back in the future! Warm Regards, Jackson Acura Team

December 21, 2024

Jackson Acura was an excellent choice for our car Acura EV purchase, as they made the entire process seamless and straightforward. Working with Sergei was a pleasure as he was ridiculously transparent abou More

by Karim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for sharing your exceptional experience with us! We're delighted to hear that Sergei provided such transparent, communicative, and patient service throughout your Acura EV purchase. Delivering a seamless and trustworthy experience is a key part of our commitment to customer satisfaction, and we're pleased that Sergei made the process so positive for you. If you need anything in the future, please don't hesitate to reach out. Enjoy your new ZDX! Warm Regards, Jackson Acura Team

December 20, 2024

everyone was very pleasant and straight forward with everything! very satisfied from the moment i came in to the moment out! More

by ALEXWKING2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with us was pleasant and straightforward from start to finish. Providing exceptional service with honesty and professionalism is a core part of our values, and we're glad it made a positive impact during your visit. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

December 19, 2024

Great service, completed beyond my expectations. Nick was on top of my appointment & very professional. More

by jpporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Jackson Acura responded

Thank you for your 5-star review! We're thrilled to hear that Nick exceeded your expectations and provided you with excellent service. We strive to deliver professional and attentive care to all our customers, and we're so glad to know your experience was a great one. If you need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

December 19, 2024

Extremely professional and helpful staff who always seem to make maintenance work easy, simple and fast. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Jackson Acura responded

Thank you so much for your wonderful 5-star review! We’re delighted that our team could provide you with a smooth and efficient maintenance experience. We strive to make every visit as seamless as possible, and it's great to hear that we achieved that for you. If you need assistance in the future, don't hesitate to reach out. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

December 19, 2024

Quick and easy process. Not like other dealerships where you’re there for half the day. Excellent customer service. Very friendly environment. More

by l.jackson1689
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Andrews
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Dec 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We’re so happy to hear that your experience with us was quick and easy. Providing excellent customer service in a friendly environment is always our priority, and it’s great to know we achieved that for you. If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

December 18, 2024

The pricing is fair. sometimes i feel oversold (e.g., recommending timing belt services to my wife for a babied car with min wear and 55k miles and the 2nd rep/tech said i More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Jackson Acura responded

Dear n2, Thank you for sharing your feedback with us. While we’re pleased to hear you found our pricing fair, we regret that certain aspects of your experience did not meet expectations. We sincerely apologize for any frustration caused by the service recommendations and the issue with the locking lugs during your visits. At Jackson Acura, we strive to provide transparent and trustworthy service while ensuring consistent attention to every detail across all our technicians. Your feedback is invaluable in helping us identify areas for improvement, and we will address these concerns with our team to enhance both communication and precision in handling your vehicle. We deeply value your trust and would appreciate the opportunity to restore your confidence in us. Please don’t hesitate to reach out directly so we can address your concerns and deliver the exceptional service you deserve. Warm Regards, Jackson Acura Team

December 17, 2024

My wife and I were looking to trade in our 2015 Honda Odyssey for a mid size SUV. She was really interested in the MDXs. We went to another Acura dealership in Marietta and had a horrible experience. We More

by jdale77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Jackson Acura responded

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Chege made such a positive impact on your car-buying experience. We take pride in offering kind, patient, and informative service to all of our customers, and we’re glad that Chege went above and beyond to ensure your needs were met, even staying late to make the process smooth and convenient for you. We truly appreciate your trust in Jackson Acura and are excited to have you as part of our family. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

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